Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Swanson

La Crosse,WI

Summary

A reliable, team player with excellent communication skills. Seeking a position as a Contact Center Coordinator 2. Efficient problem solving skills and thrives in fast pace environments. Highly motivated to grow as a leader.

Overview

6
6
years of professional experience

Work History

Talent Contact Center Coordinator 1

Kwik Trip
11.2021 - Current
  • Answer incoming calls in a professional manner.
  • Assist with training new coworkers, providing them with tools and information to be successful.
  • Stay up to date with KBA knowledge to ensure the most up to date information is given to coworkers.

Front of House Manager

David Reay's Modern Diner + Tavern
06.2021 - 12.2021
  • Partnered with back-of-house management in order to maintain best communication.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment.


Waitress/Waitress Trainer

David Reay's Modern Diner + Tavern
05.2018 - 12.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication.

Education

BBA - Business Management- Psychology Minor

University of Wisconsin-La Crosse
La Crosse, WI
05.2021

Skills

    Customer Service

    Communication

    Problem-Solving

    Time Management

    Leadership

    Training

    Organizational skills

    Relationship Building

Timeline

Talent Contact Center Coordinator 1

Kwik Trip
11.2021 - Current

Front of House Manager

David Reay's Modern Diner + Tavern
06.2021 - 12.2021

Waitress/Waitress Trainer

David Reay's Modern Diner + Tavern
05.2018 - 12.2021

BBA - Business Management- Psychology Minor

University of Wisconsin-La Crosse

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Kayla Swanson