Sarah Anderson

Handled 150-200 coworker cases per week regarding benefits, payroll, policy clarification, hiring, employee relations, and other concerns.

Navigated sensitive issues with patience, empathy, and attentive listening skills.

Resolved a wide range of coworker inquiries by utilizing knowledge bases and case management systems while maintaining accurate documentation of all interactions.

Reviewed knowledge base articles for accuracy and collaborated with knowledge team to ensure coworker-facing information is up to date.

Reviewed contracts and other legal documents for accuracy and compliance.

Managed the transaction process through communication with real estate agents from the negotiating stage up to closing.

Cross trained in multiple departments including underwriting, applications, inspections, and asset management.

Managed a portfolio of over 70 homes; negotiated contract terms with third party real estate agents, managed regular list price reductions, and provided excellent customer service.

Greeted customers to the store in a welcoming manner and provided excellent customer service.

Resolved customer complaints or issues in timely and professional manner.

Opened and closed cash registers, including counting money, balancing cash drawers, and making deposits.

Organized and implemented job roles and functions among employees.