Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Kayla Swasey
Shipping Store Lead
Vernal,UT
Work Preference
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Motivated professional experienced in customer service and time management. Delivered positive customer experiences through strong work ethic, adaptability, and effective communication skills. Focused on contributing to team success and organizational growth while mastering new skills.
Skills
- Customer Service
- Client relationships
- Staff Training and Development
- Detail-Oriented
- Data Entry
- Time Management
- Relationship Building
- Sales Forecasting
- Sales Program Coordination
- Inventory management
Timeline
Merchandiser
RedBull
09.2025 - Current
Shipping Store Lead
Uintah Pack & Ship
06.2025 - Current
Sales Activator
RedBull Distribution Company
04.2024 - 04.2025
Account Sales Manager
RedBull Distribution Company
04.2022 - 04.2024
Client Relationship Consultant
U.S. Bank
08.2021 - 03.2022
Customer Service Representative
Smart Rhino Labs
01.2017 - 06.2019
GED -
SOS Online
11.2012 - 08.2018
Education
GED -
SOS Online
Duchesne, Utah 11.2012 - 08.2018
Work History
Merchandiser
RedBull
Vernal
09.2025 - Current
- Designed and optimized product displays to increase brand visibility and attract customer attention.
- Partnered with sales team to implement promotional campaigns, driving customer engagement and sales.
- Analyzed market trends to execute merchandising strategies.
- Monitored store shelves for product availability, restocking and rotating merchandise to maximize freshness and sales potential.
- Built effective partner store relationships to improve customer satisfaction.
- Provided assistance to customers in locating products throughout the store.
Shipping Store Lead
Uintah Pack & Ship
Vernal, UT
06.2025 - Current
- Utilized shipping software to create labels and track packages throughout transit.
- Communicated with carriers to schedule pickups and manage freight costs effectively.
- Collaborated with suppliers to resolve shipping discrepancies and improve communication.
- Conducted cash reconciliation at shift end to ensure financial accuracy.
- Reviewed and verified shipping documents to ensure accuracy of data entered in the system.
- Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
- Maintained records related to sales for store management.
- Regularly communicated with upper management regarding operational matters affecting the business.
Sales Activator
RedBull Distribution Company
04.2024 - 04.2025
- Analyzed market trends to identify new sales opportunities and target demographics.
- Demonstrated sales skills by effectively communicating product benefits to customers.
- Developed partnerships with store managers to improve vendor relations. with store managers to ensure store/ vendor relationships.
- Took initiative in completing assigned tasks independently. by taking initiative in all tasks.
- Collaborated effectively with team members while also completing tasks independently.
- Utilized strong verbal and written communication skills in daily interactions via phone, email, and shared files.
- Contributed to team efforts by offering support and guidance to colleagues.
- Organized time effectively to ensure completion of tasks by deadlines.
- Demonstrated success in meeting tight deadlines while working in a fast-paced environment.
- Exhibited strong organizational and time management skills while overseeing multiple projects.
Account Sales Manager
RedBull Distribution Company
04.2022 - 04.2024
- Manages sales and distribution for 45 accounts.
- Executed incremental displays to increase brand visibility and outperform competitors.
- Strategizing to achieve monthly set goals.
- Developed strategies to meet monthly goals.
- Training new hires in the work flow and company processes.
- Promoted company culture through teamwork to achieve collective objectives.
Client Relationship Consultant
U.S. Bank
08.2021 - 03.2022
- Maintained high satisfaction rating with customers by providing excellent service and support.
- Facilitated customer service by answering inbound calls, chats, and emails.
- Reviewed client information to find the best service match to fit their needs.
- Analyzed client information to identify optimal service match for individual needs.
- Established new accounts for clients to manage their financial transactions. and handle day to day transactions.
- Processed customer transactions accurately and efficiently at a busy financial institution.
- Assisted customers with account inquiries and guided them through bank services.
- Maintained cash drawer integrity by performing regular audits and reconciliations.
Customer Service Representative
Smart Rhino Labs
Duchesne, Utah
01.2017 - 06.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Monitored queues and email inboxes to respond to consumers via multiple media formats.
- Adhered to all company policies and procedures when dealing with customers.
Overview
10
10
years of professional experience