Kayla Terbeek
Irving
Summary
I've worked in both retail and childcare, gaining experience in team leadership, sales, and creating a positive environment for both customers and kids. In retail, I managed store operations, helped drive sales, and made sure customers had a great experience. In childcare, I provided a safe and nurturing space for kids to learn and grow while working closely with families. I’m a fast learner and love trying new things, which is why I’ve worked in different fields. No matter the job, I adapt quickly and work well with others to get things done.
Overview
6
6
years of professional experience
Work History
Sales Lead Keyholder
Flea Style
12.2021 - 12.2024
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Nannying/Babysitting/After School Tutor
Multiple Families
01.2019 - 08.2024
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Played games, worked on puzzles, and read books to young children.
- Provided homework assistance using specific curriculum and materials.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Led indoor and outdoor activities to entertain and occupy children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean, organized, and safe home environment for children under care.
Front of House Team Leader
Yogurt Zone Inc.
07.2021 - 09.2022
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Monitored inventory levels, ordering supplies as needed to avoid shortages or waste.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Monitored food inventory and supplies to prevent waste.
Education
Bachelor of Science - Early Childhood Education And Development
Oklahoma State University
Stillwater, OK05-2028
Skills
- Team management
- Store operations
- Strong leadership
- Flexible and adaptable
- Customer service
- Staff oversight
- Sales proficiency
- Friendly, positive attitude
- Time management
- Store maintenance
- Dependable and responsible
- Teamwork and collaboration
Timeline
Sales Lead Keyholder
Flea Style
12.2021 - 12.2024
Front of House Team Leader
Yogurt Zone Inc.
07.2021 - 09.2022
Nannying/Babysitting/After School Tutor
Multiple Families
01.2019 - 08.2024
Bachelor of Science - Early Childhood Education And Development
Oklahoma State University
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