Kayla Truong
Englewood, CO, 80113,CO
Summary
Skilled Labor Worker with strong track record of success in the job industry and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
2
2
years of professional experience
Work History
Black Hills State Athletic Worker
Black Hills State Athletics
2023.10 - Current
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Improved team morale and productivity through effective communication and active listening skills.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Developed innovative solutions for complex problems, leading to increased operational effectiveness.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Housekeeper
Homes In The Hills Real Estate
2023.09 - 2024.01
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Server
The Gardens At Columbine
2021.11 - 2023.12
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Saigon Bistro
2022.01 - 2023.05
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
BBA - Buisness Marketing And Sociology
Black Hills State
Spearfish, SD05.2027
High School Diploma -
Heritage High School
Littleton, CO05.2023
Skills
- Site Clearing
- Production Support
- Creativity and Innovation
- Active Listening
- Multitasking
- Critical Thinking
- Training and Development
- Problem Solving
- Organizational Skills
- Time Management
- Leadership Abilities
- Decision Making
- Inventory Stocking
- Equipment Maintenance
Accomplishments
Kindness Award
Academic Honor Roll
First Team All Conference
Academic All State Honorable Mention
Affiliations
- Collegiate D2 Soccer Player
- Debate
Languages
Spanish
Limited Working
Vietnamese
Professional Working
Timeline
Black Hills State Athletic Worker
Black Hills State Athletics
2023.10 - Current
Housekeeper
Homes In The Hills Real Estate
2023.09 - 2024.01
Server
Saigon Bistro
2022.01 - 2023.05
Server
The Gardens At Columbine
2021.11 - 2023.12
BBA - Buisness Marketing And Sociology
Black Hills State
High School Diploma -
Heritage High School
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