KAYLA ULBRICH
Lubbock,TX
Summary
Dedicated Administrative Assistant with experience in a range of industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Assistant
Concrete Visions
04.2023 - Current
- Implemented a streamlined record filing system to enhance document management.
- Developed and maintained spreadsheets and databases for performance and sales analysis.
- Supported the creation and execution of new administrative procedures.
- Managed data entry, filing, and general clerical tasks.
- Oversaw phone and email correspondence and handled all mail and faxes.
- Coordinated and organized schedules to ensure timely completion of daily tasks.
Executive Assistant
Concrete Innovations
12.2024 - 08.2025
- Answered high volume of phone calls and email inquiries
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Filed paperwork and organized computer-based information.
- Reviewed construction plans to determine project scope, performed precise measurements and prepared detailed cost estimates for submission to general contractors
Internet Sales Manager
Family Powersports Lubbock
02.2024 - 05.2024
- Enhanced customer satisfaction through prompt, personalized responses and follow-ups.
- Developed and executed sales campaigns, boosting web traffic and conversion rates.
- Collaborated on targeted email campaigns for new product launches and promotions.
- Contributed insights on client feedback and market trends in monthly sales meetings.
- Provided exceptional customer service and maintained detailed sales and contract records.
Common Remitter Specialist
Total Benefit Solutions
09.2022 - 04.2023
- Resolved discrepancies between clients' deductions and elected benefits with precision.
- Communicated employee health benefits clearly and facilitated benefit enrollment processes.
- Maintained up-to-date information by efficiently communicating with clients.
Bartender
Little Woodrows
05.2021 - 07.2022
- Managed high customer volumes during events and peak hours.
- Executed opening and closing duties, including sales reporting, cash drawer preparation, and inventory management.
- Maintained a well-stocked and presentable bar, adhering to alcohol awareness protocols.
- Upsold menu items to increase revenue and efficiently handled multiple customer and operational needs.
Inside Sales Representative
Carpet Tech
10.2019 - 05.2021
- Responded to customer inquiries about products, pricing, and availability.
- Managed technician schedules and job assignments.
- Maintained professional customer interactions and set up new accounts, credit, and payment methods.
- Prepared reports on sales activities for management and consistently met or exceeded sales targets.
Education
Bachelor of Arts - Prelaw, Sociology With Criminology Concentration
Texas Tech University
Lubbock, TX05.2019
Skills
- Data Entry Documentation
- Excel Spreadsheets
- Payroll
- Accounts Payable/Receivable
- Record-keeping and File Management
- Billing and Invoicing
- Project Bidding
- Quickbooks
- Categorizing transactions
Certification
Texas State Notary
Colorado State Notary
Timeline
Executive Assistant
Concrete Innovations
12.2024 - 08.2025
Internet Sales Manager
Family Powersports Lubbock
02.2024 - 05.2024
Executive Assistant
Concrete Visions
04.2023 - Current
Common Remitter Specialist
Total Benefit Solutions
09.2022 - 04.2023
Bartender
Little Woodrows
05.2021 - 07.2022
Inside Sales Representative
Carpet Tech
10.2019 - 05.2021
Bachelor of Arts - Prelaw, Sociology With Criminology Concentration
Texas Tech University
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