Kayla Vance
Colorado Springs
Summary
Hardworking customer service oriented individual offering 13 years of experience. Highly efficient, productive and reliable. Seeking to help companies meet their goals.
Overview
13
13
years of professional experience
Work History
Membership Services Representative
AAA Auto Club Group
Colorado Springs
09.2024 - Current
- Assisted members with inquiries regarding membership benefits and services.
- Processed membership applications and renewals efficiently and accurately.
- Educated members on memberships options and coverage details.
- Follows up with members regarding special requests, refunds, and account updates
- Assiste with online support for website including log in, resources, travel, discounts, maps, etc.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Marketing/sales
AT&T
Colorado Springs
10.2020 - 01.2021
- Establish analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers.
- Assist members of our sales team on calls with prospects when appropriate to provide deeper dives into the product.
- Speak and present both internally and externally to promote the story of our product.
- Measure and optimize the buyer journey as it relates to product feature adoption and usage.
Insurance agent direct sales
Progressive insurance
Colorado Springs
06.2019 - 01.2020
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Adhered to company procedures and policies including maintaining relationships that matched with company's core values.
Department manager
Walmart
Fountain
11.2016 - 06.2019
- Communicated with customers to better determine specific insurance needs; offered consultative solutions and made appropriate recommendations.
- Started as an entry-level associate and worked in every position at store up to department manager.
- Responsible for inventory, pricing, merchandising, and displays.
- Evaluated proficiency and quality of suppliers and their products to ensure high standards of business were met.
- Followed up with suppliers to ensure relationships were intact and concerns were taken care of.
- Logged incoming and outgoing inventory to ensure proper flow and timely orders.
- Hired and trained new employees. Also conducted performance reviews and handled employees with poor performance or attendance.
Waitress
The broadmoor
Colorado Springs
04.2013 - 11.2016
- Assisted hosts and hostesses with seating of guests during rush times.
- Delivered outstanding customer service by serving food and drinks to guests.
- Helped resolve guest problems by remaining positive, friendly and respectful.
- Arranged food and orders to keep service flowing smoothly.
- Closed out cash registers, prepared financial statements for upper management and made nightly deposits.
- Identified customer concerns, passed the information on and aided in resolving conflict.
- Trained new employees to help them be efficient and customer service oriented.
Education
High School Diploma -
Mesa ridge high school
Colorado Springs, COSkills
- Customer service
- Multi tasking
- Communication abilities
- Problem solving
- Organized
- Online support assistance
- Customer retention strategies
- CRM software proficiency
Timeline
Membership Services Representative
AAA Auto Club Group
09.2024 - Current
Marketing/sales
AT&T
10.2020 - 01.2021
Insurance agent direct sales
Progressive insurance
06.2019 - 01.2020
Department manager
Walmart
11.2016 - 06.2019
Waitress
The broadmoor
04.2013 - 11.2016
High School Diploma -
Mesa ridge high school