Microsoft Word
Kayla Venezia
Multi-Functional
Carmel,NY
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Quick & Easy Bottle Returns
Carmel, NY
04.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted colleagues whenever possible with heavy lifting tasks or other duties which may be deemed necessary for job completion in an efficient manner.
- Moved heavy objects manually or using lifting devices such as dollies or hand trucks.
EBay Power Seller
Ebay.com
Carmel, NY
06.2012 - Current
- Managed customer service inquiries through timely resolution of all complaints and issues.
- Created detailed listings with accurate descriptions, images, and pricing information for products listed on eBay.
- Researched new items for potential sale on eBay in order to expand selection available to customers.
- Optimized search engine rankings of listings using relevant keywords and phrases in titles and descriptions.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Received and processed payments from customers using electronic transaction services.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Purchased new or used items from online or physical sources for resale via websites.
- Organized inventory into categories based on popularity or seasonality in order to maximize visibility.
- Adhered to safety protocols when packaging items for shipment according to size and weight guidelines.
Camp Counselor
Camp Herrlich
Patterson, NY
09.2020 - 04.2021
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Established and built relationships with campers to ease fears in new environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Enforced discipline and policies to protect safety of recreational activity participants.
Mother's Helper
Dori-Ann Venezia
Patterson , NY
10.2009 - 09.2016
- Provided assistance with basic childcare tasks such as changing diapers, feeding, and bathing.
- Assisted children in completing daily activities like brushing teeth, dressing, and eating meals.
- Encouraged positive behavior and discipline for young children by setting clear boundaries and expectations.
- Prepared healthy snacks and meals while adhering to dietary restrictions or preferences.
- Created a safe environment for the children by monitoring their whereabouts at all times.
- Helped the kids with their homework assignments when needed.
- Engaged in light housekeeping duties such as laundry folding, ironing and tidying up rooms, closets.
- Assisted with bedtime routines including reading stories, singing lullabies, ensuring proper hygiene habits are practiced before sleep time.
- Took initiative to create fun games and activities that would help improve the development of the child's cognitive skills.
Education
High School Diploma -
Carmel High School
Carmel, NY06-2009
Skills
- Complaint resolution
- Product Knowledge
- Retail sales customer service
- Problem-solving abilities
- Computer Proficiency
- Calm Demeanor
- Courteous demeanor
- Problem Resolution
- Data Entry
- Inbound and Outbound Calling
- Microsoft Office expertise
- Recordkeeping strengths
- Store maintenance
- Money handling abilities
- Complaint Handling
- Key holder experience
Affiliations
- Carmel Fire Department Ladies Auxiliary (2018-Current)
- Carmel Fire Department Exterior Firefighter (2009-2018)
- Girl Scouts Of America Troop Leader (2020-2021)
References
References available upon request.
Timeline
Customer Service Representative
Quick & Easy Bottle Returns
04.2021 - Current
Camp Counselor
Camp Herrlich
09.2020 - 04.2021
EBay Power Seller
Ebay.com
06.2012 - Current
Mother's Helper
Dori-Ann Venezia
10.2009 - 09.2016
High School Diploma -
Carmel High School
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Software
Microsoft Excel
Microsoft Powerpoint
Microsoft Windows
Languages
English
Native language
Spanish
Elementary (A2)
A2
Interests
Cooking & Baking
Hiking
Listening to Podcast & Audio Books
Documentaries
Photography
Antiques
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