Kayla Vernet
Charlestown,MA
Overview
6
6
years of professional experience
Work History
Server
Kura Sushi
Watertown , MA
05.2022 - 07.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
MBTA Transit Ambassador
Block by Block
Boston, MA
01.2021 - 03.2022
- Kindly greet customers, be friendly, and engaging.
- Assist passengers with directions and offer assistance with fare machines.
- Utilize bridge plates and assist the elderly and disabled with wheelchairs and mobility devices.
- Be accountable for assigned train station and monitor platforms frequently.
- Assist non-native English speakers with translations.
- Respond promptly to emergencies and address situations that may need to be deescalated or pose a threat to passenger safety.
- Communicate with transit ambassadors and MBTA personnel via talk radio.
- Report station activities through tablet assigned to station.
Customer Service Representative
One Stop Cleaners
Newton, MA
10.2018 - 03.2020
- Greeted customers upon arrival and provided assistance with selecting services.
- Verified customer information such as name, address, phone number, email address.
- Answered customer inquiries regarding prices, services, store policies, procedures and promotions.
- Processed payments using cash register or credit card reader.
- Provided excellent customer service by responding to customer complaints and resolving issues quickly and efficiently.
- Prepared clothing for pick-up or delivery according to instructions from customers.
Education
High School Diploma -
Newton South High School
Newton, MA06-2020
Skills
- Team member support
- Exceptional customer service
- Complaint resolution
- Positive and professional
Timeline
Server
Kura Sushi
05.2022 - 07.2024
MBTA Transit Ambassador
Block by Block
01.2021 - 03.2022
Customer Service Representative
One Stop Cleaners
10.2018 - 03.2020
High School Diploma -
Newton South High School