Summary
Overview
Work History
Education
Skills
References
Timeline
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Kayla Victory

Chicago,IL

Summary

Dedicated Customer Service Specialist with 3-4 years of experience providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team and motivated to maintain customer satisfaction along with contributing to company success.

Overview

5
5
years of professional experience

Work History

Remote Customer Service Representative

Classic Health Care
Chicago, IL
07.2023 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.

Remote Xfinity Service Associate

Xfinity Comcast
Chicago, IL
02.2022 - 07.2023
  • Demonstrated product knowledge to customers by providing detailed information about products and services offered.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers by finding solutions to complaints, concerns and inquiries.

Customer Service Associate

Walmart
Lansing, IL
09.2019 - 02.2022
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Greeted customers and identified their needs.
  • Resolved customer inquiries in a timely manner.

Education

High School Diploma -

Bogan Technical Highschool
Chicago, IL
06-2018

Skills

  • Data Entry
  • Time Management
  • Problem Solving
  • Strong Verbal Communication

References

References available upon request.

Timeline

Remote Customer Service Representative

Classic Health Care
07.2023 - Current

Remote Xfinity Service Associate

Xfinity Comcast
02.2022 - 07.2023

Customer Service Associate

Walmart
09.2019 - 02.2022

High School Diploma -

Bogan Technical Highschool

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Kayla Victory