Kayla Walker
Renton
Summary
Healthcare administrative professional with 7+ years of experience in referrals, authorizations, patient services, and office administration. Skilled in insurance verification, HIPAA compliance, and EMR systems (Epic, Citrix). Recognized for streamlining workflows, supporting providers, and delivering high-quality service to patients and staff. Currently pursuing a degree in Social and Human Services to expand expertise in patient care coordination and community support.
Overview
8
8
years of professional experience
Work History
Referrals & Authorizations Coordinator
Swedish Medical Center
Seattle
05.2023 - 12.2024
- Processed and managed referrals for medical and surgical procedures, ensuring timely patient access to care.
- Obtained authorizations, insurance verifications, and appeals for denied surgeries, improving approval turnaround.
- Maintained accurate records of authorizations and denials to support compliance and reporting.
Patient Service Representative II
The Polyclinic Madison Center
Seattle
09.2020 - 05.2023
- Registered patients, managed scheduling, and entered demographic/medical data into Epic and Citrix systems.
- Verified insurance coverage, processed referrals, and coordinated with insurance portals to ensure accuracy.
- Supported HIPAA compliance by maintaining secure medical records and handling sensitive documentation.
Administrative Assistant
Integrity Networks
Renton
07.2017 - 09.2020
- Coordinated travel logistics, permits, and onboarding for staff across multiple projects.
- Maintained inventory and vendor relationships, ensuring cost-effective office operations.
- Tracked certifications and schedules for technicians and project managers.
Administrative Assistant
Northwest Hospital & Medical Center
Seattle
12.2016 - 07.2017
- Supported executive staff with scheduling, vendor coordination, and financial document processing.
- Planned and executed meetings, events, and special projects.
- Monitored performance data, creating reports to inform leadership decision-making.
Education
Associate of Applied Science - Social and Human Services
Seattle Central College
Seattle, WA06.2027
Business Administration Coursework -
Strayer University
01.2020
High School Diploma -
Rainier Beach High School
Seattle, WA01.2009
Skills
- Healthcare Administration
- Patient care coordination
- Medical billing
- Record management
- Data entry accuracy
- Project management
- Customer service
- Office administration
- Referrals & authorizations
- CMS-1500 claims
- Insurance verification
- HIPAA compliance
- Systems & Software
- Epic
- Citrix
- Microsoft Office Suite
- Insurance portals
- Operations Support
- Patient registration
- Scheduling
- Records management
- Vendor coordination
- Onboarding
- Medical coding
- Strong communication skills
- Critical thinking
Timeline
Referrals & Authorizations Coordinator
Swedish Medical Center
05.2023 - 12.2024
Patient Service Representative II
The Polyclinic Madison Center
09.2020 - 05.2023
Administrative Assistant
Integrity Networks
07.2017 - 09.2020
Administrative Assistant
Northwest Hospital & Medical Center
12.2016 - 07.2017
Associate of Applied Science - Social and Human Services
Seattle Central College
Business Administration Coursework -
Strayer University
High School Diploma -
Rainier Beach High School