Kayla Ward
Chicago,Illinois
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front end
Jewel-Osco
Chicago
09.2023 - Current
- I'm at the front end where am a cashier and I handle self check out.
- Resolved customer complaints in a timely manner, ensuring a positive shopping experience for all patrons.
- Prevented loss by monitoring potential theft issues at the front end and reporting suspicious activity to security personnel.
- Provided assistance with cart retrieval during busy periods, ensuring an ample supply for incoming shoppers.
- Completed daily opening/closing tasks promptly while adhering to company protocols.
- Promoted store loyalty programs to customers, resulting in increased membership sign-ups and repeat business.
- Reduced wait times for customers with swift and accurate cash handling during peak hours.
- Managed returns/exchange processes efficiently while maintaining a professional demeanor throughout interactions with dissatisfied customers.
- Helped maintain safety standards within the workplace by promptly addressing spills, broken items, and other potential hazards.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Assistant Infant Teacher
Tiny Giants Infant Center
4421 N Clark St, Chicago IL, 60640
05.2024 - 07.2024
- Contributed to a positive classroom atmosphere by displaying warmth, empathy, and patience when interacting with infants, staff, and families.
- Fostered social-emotional growth among infants by modeling appropriate behaviors such as sharing toys or taking turns during group playtime activities.
- Collaborated with lead teachers to develop strategies for addressing individual infant needs and fostering developmental growth.
- Established strong relationships with parents, maintaining open communication about their child''s progress and any concerns that arose.
- Maintained accurate records of infant attendance, meal consumption, diaper changes, and other required documentation for licensing purposes.
- Promoted a safe and nurturing environment for infants, regularly checking play areas for potential hazards.
- Assisted in tracking infant milestones, ensuring timely identification of potential developmental delays or concerns.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Cashier, operations
Urban Air Trampoline Park
North riverside
06.2023 - 09.2023
- I was responsible for watching the kids and making sure they didn't get hurt while jumping
- I was also responsible for making sure they were hooked on the operations the correct way.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed comprehensive safety protocols for all team members, reducing workplace accidents.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Supervised gameplay and monitored guests' actions to prevent theft.
Crew member
Raising Canes
Melrose Park
08.2021 - 06.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
Co-teacher
Chicago
01.2020 - 06.2021
- I helped take care of kids within the home and I did activities with the children
- Helped plan lessons and activities.
Education
University of Illinois at Chicago
09.2023
DePaul University
05.2022
ITW David Speer Academy
06.2021
Skills
- Time management
- Customer service
- Problem solving
- Cash management
- Honest and dependable
- Communication
- Patience
- Flexibility
- Customers assistance
- POS system
- Babysitting
- Skills Development
- Teaching strategies
- Behavior Modeling
- Problem-Solving
- Relationship Building
- Team Collaboration
- Child Development
- Teamwork and Collaboration
- Time Management
- Cash Handling
- Food handling
- Cleaning and sanitation
- Food handling safety
- Food Running
- Customer Service
- Crew Leadership
- Food Preparation
- Drive-Thru Operations
- Store Opening and Closing
- Taking Orders
Locations
- Lincoln Park, Chicago
- Little Italy, Chicago
- Chicago, Illinois
Timeline
Assistant Infant Teacher
Tiny Giants Infant Center
05.2024 - 07.2024
Front end
Jewel-Osco
09.2023 - Current
Cashier, operations
Urban Air Trampoline Park
06.2023 - 09.2023
Crew member
Raising Canes
08.2021 - 06.2023
Co-teacher
01.2020 - 06.2021
University of Illinois at Chicago
DePaul University
ITW David Speer Academy