Summary
Overview
Work History
Education
Skills
Locations
Timeline
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Kayla Ward

Kayla Ward

Chicago,Illinois

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Front end

Jewel-Osco
09.2023 - Current
  • I'm at the front end where am a cashier and I handle self check out.
  • Resolved customer complaints in a timely manner, ensuring a positive shopping experience for all patrons.
  • Prevented loss by monitoring potential theft issues at the front end and reporting suspicious activity to security personnel.
  • Provided assistance with cart retrieval during busy periods, ensuring an ample supply for incoming shoppers.
  • Completed daily opening/closing tasks promptly while adhering to company protocols.
  • Promoted store loyalty programs to customers, resulting in increased membership sign-ups and repeat business.
  • Reduced wait times for customers with swift and accurate cash handling during peak hours.
  • Managed returns/exchange processes efficiently while maintaining a professional demeanor throughout interactions with dissatisfied customers.
  • Helped maintain safety standards within the workplace by promptly addressing spills, broken items, and other potential hazards.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.

Assistant Infant Teacher

Tiny Giants Infant Center
05.2024 - 07.2024
  • Contributed to a positive classroom atmosphere by displaying warmth, empathy, and patience when interacting with infants, staff, and families.
  • Fostered social-emotional growth among infants by modeling appropriate behaviors such as sharing toys or taking turns during group playtime activities.
  • Collaborated with lead teachers to develop strategies for addressing individual infant needs and fostering developmental growth.
  • Established strong relationships with parents, maintaining open communication about their child''s progress and any concerns that arose.
  • Maintained accurate records of infant attendance, meal consumption, diaper changes, and other required documentation for licensing purposes.
  • Promoted a safe and nurturing environment for infants, regularly checking play areas for potential hazards.
  • Assisted in tracking infant milestones, ensuring timely identification of potential developmental delays or concerns.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.

Cashier, operations

Urban Air Trampoline Park
06.2023 - 09.2023
  • I was responsible for watching the kids and making sure they didn't get hurt while jumping
  • I was also responsible for making sure they were hooked on the operations the correct way.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Developed comprehensive safety protocols for all team members, reducing workplace accidents.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Supervised gameplay and monitored guests' actions to prevent theft.

Crew member

Raising Canes
08.2021 - 06.2023


  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Stocked shelves to organize aisles in assigned department.

Co-teacher

01.2020 - 06.2021
  • I helped take care of kids within the home and I did activities with the children
  • Helped plan lessons and activities.

Education

University of Illinois at Chicago
09.2023

DePaul University
05.2022

ITW David Speer Academy
06.2021

Skills

  • Time management
  • Customer service
  • Problem solving
  • Cash management
  • Honest and dependable
  • Communication
  • Patience
  • Flexibility
  • Customers assistance
  • POS system
  • Babysitting
  • Skills Development
  • Teaching strategies
  • Behavior Modeling
  • Problem-Solving
  • Relationship Building
  • Team Collaboration
  • Child Development
  • Teamwork and Collaboration
  • Time Management
  • Cash Handling
  • Food handling
  • Cleaning and sanitation
  • Food handling safety
  • Food Running
  • Customer Service
  • Crew Leadership
  • Food Preparation
  • Drive-Thru Operations
  • Store Opening and Closing
  • Taking Orders

Locations

  • Lincoln Park, Chicago
  • Little Italy, Chicago
  • Chicago, Illinois

Timeline

Assistant Infant Teacher

Tiny Giants Infant Center
05.2024 - 07.2024

Front end

Jewel-Osco
09.2023 - Current

Cashier, operations

Urban Air Trampoline Park
06.2023 - 09.2023

Crew member

Raising Canes
08.2021 - 06.2023

Co-teacher

01.2020 - 06.2021

University of Illinois at Chicago

DePaul University

ITW David Speer Academy

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Kayla Ward