Kayla White
Grand Rapids
Summary
Service-oriented Assistant Manager, well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Rx Optical Laboratories Inc.
07.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Discuss optimal lens, coating and frame recommendations with patients to meet their individual needs.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Help with planning schedules and delegating assignments to meet coverage and service demands.
Optician
Rx Optical Laboratories Inc.
03.2019 - 07.2021
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Calibrated seg heights, vertex and pupillary distance and to customize eyeglass orders and create perfect fit.
Assistant Manager
Celebration Cinema
04.2015 - 12.2018
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored security and handled incidents calmly.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
High School Diploma -
East Kentwood High School
Grand Rapids, MI06.2014
Skills
- Customer rapport
- Scheduling and Coordinating
- Store management
- Work Task Prioritization
- Task Delegation
- Money Handling
- Product and service knowledge
Timeline
Assistant Manager
Rx Optical Laboratories Inc.
07.2021 - Current
Optician
Rx Optical Laboratories Inc.
03.2019 - 07.2021
Assistant Manager
Celebration Cinema
04.2015 - 12.2018
High School Diploma -
East Kentwood High School
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