Kayla Willems
Fresno,CA
Summary
Senior Sales Member on Xobee's Business Development team while multi tasking other absorbed positions such as Scheduling Coordinator for all technicahin ls and our cabling team, doing so with a strong work ethic and proven problem-solving skills. Enhanced operational efficiency through strategic scheduling and data analysis, leading to improved resource allocation. Fostered positive client relationships and implemented process improvements, driving significant increases in productivity and client satisfaction.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Xobee Networks
Fresno, CA
06.2024 - 02.2026
- Coordinated scheduling for multiple teams, ensuring optimal resource allocation and minimal conflicts.
- Managed appointment calendars using scheduling software, enhancing operational efficiency across departments.
- Developed and maintained accurate records of appointments and resources for improved tracking and reporting.
- Communicated effectively with stakeholders to confirm schedules and resolve conflicts promptly.
- Analyzed scheduling data to identify trends, supporting strategic decision-making for project timelines.
- Led initiatives to enhance process workflows, resulting in improved efficiency in schedule coordination tasks.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Business Development Engineer
Xobee Networks
Fresno
02.2017 - 02.2026
- Developed technical solutions to meet client specifications and enhance product offerings.
- Collaborated with cross-functional teams to identify market trends and customer needs.
- Implemented process improvements that streamlined project workflows and increased efficiency.
- Fostered relationships with key clients to ensure satisfaction and drive repeat business opportunities.
- Established key performance metrics for tracking success in business development activities, facilitating data-driven decision-making within the team.
- Developed custom proposals that showcased the unique value proposition offered by our products and services, leading to higher conversion rates.
Education
Master of Arts - Liberty University Master of Arts - MA Human Serv
Liberty University
Lynchburg, VABachelor of Science - Psychology
Liberty University
Lynchburg, VASkills
Multi- Tasking
Problem-solving
Strong work ethic
Data entry
Verbal and written communication
Time management skills
Teamwork and collaboration
Critical thinking
Staff coordination
Deadline oriented
Timeline
Scheduling Coordinator
Xobee Networks
06.2024 - 02.2026
Business Development Engineer
Xobee Networks
02.2017 - 02.2026
Master of Arts - Liberty University Master of Arts - MA Human Serv
Liberty University
Bachelor of Science - Psychology
Liberty University