Kayla Williams
Jonesboro,GA
Summary
Highly motivated Security Professional with a strong background in customer service and operational support. Adept at ensuring the safety and security of individuals and property while maintaining excellent communication and conflict resolution skills. Proven ability to manage high-pressure situations, enforce security protocols, and provide clear guidance to customers and personnel. Skilled in surveillance monitoring, access control, and emergency response procedures.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
All N One Security
Atlanta , GA
04.2023 - 05.2024
- Provided security support and customer assistance at Atlanta Airport, ensuring smooth passenger flow and adherence to airport regulations.
- Monitored and controlled access points, enforcing safety policies in accordance with Transportation Security Administration (TSA) guidelines.
- Responded to passenger inquiries, offering guidance and directions to enhance overall airport operations.
- Assisted in managing crowd control during peak travel hours, ensuring a secure and organized environment.
- Utilized conflict resolution techniques to de-escalate situations and provide professional solutions to passenger concerns.
Sales Associate
Walmart
Fayetteville , GA
08.2022 - 04.2023
- Maintained a secure retail environment by monitoring store activities and assisting customers with inquiries and purchases.
- Processed transactions efficiently using point-of-sale systems while ensuring compliance with security and fraud prevention policies.
- Supported loss prevention efforts by identifying and reporting suspicious activities.
- Managed inventory flow, ensuring accurate stock levels and proper merchandise placement.
- Collaborated with management and team members to enhance customer satisfaction and store security measures.
Education
Bachelor of Science - Digital Communications And Media
Clayton State University
Morrow, GA05-2026
Associate of Science - Communications
Georgia Military College
Fayetteville, GA05-2023
High School Diploma -
Mundys Mill High School
Jonesboro, GA05-2021
Skills
- Security Operations & Surveillance
- Access Control & Crowd Management
- Conflict Resolution & Crisis Management
- Customer Service & Communication
- Emergency Response Procedures
- Situational Awareness & Risk Assessment
- Computer Proficiency (Surveillance Systems, Incident Reporting, Microsoft Office)
Languages
English
Full Professional
Timeline
Customer Service Representative
All N One Security
04.2023 - 05.2024
Sales Associate
Walmart
08.2022 - 04.2023
Bachelor of Science - Digital Communications And Media
Clayton State University
Associate of Science - Communications
Georgia Military College
High School Diploma -
Mundys Mill High School