Kayla Williamson
McAlester
Summary
Dedicated Customer Service Representative with strong operations and team management skills. Monitors operations and adjusts strategies to empower staff in handling daily needs. Committed to enhancing business readiness for challenges while collaborating effectively with team members and delivering outstanding customer service.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
McAlester Regional Health Center
McAlester
05.2026 - Current
- Collected and verified patient information and insurance details to facilitate smooth appointment scheduling.
- Scheduled appointments using the electronic health record system efficiently.
- Performed pre-registration functions, including verifying demographic information, obtaining authorizations, and collecting deposits and co-payments, to ensure compliance and readiness for patient visits.
- Updated patient records to ensure compliance with healthcare regulations.
- Collaborated with clinical staff to streamline patient flow effectively.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at the time of service.
- Managed phone inquiries with professionalism and clarity to ensure effective communication with patients.
- Created new patient accounts in the EMR system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Digitized patient documents into the electronic medical records system. into electronic medical records system.
Owner/Operator
Rockin' L Livestock
McAlester
10.2017 - Current
- Maintained delivery and transaction records, processing customer purchase orders in POS system to ensure accurate order fulfillment.
- Operated specialized transportation equipment to haul deliveries to destinations.
- Analyzed and optimized sales, marketing and promotional strategies using industry expertise.
- Resolved employee disputes through effective mediation.
- Managed department budget, aligning expenditures with revenue goals to optimize financial performance.
- Oversaw daily operations, enhancing efficiency and fostering team collaboration while implementing process improvements.
- Drafted reports detailing supply chain needs and equipment usage.
- Monitored livestock health, weighing and documenting growth to evaluate herd metrics.
Bartender
Sandbar Tavern 9a
Eufaula
11.2025 - 03.2026
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Provided excellent customer service in a fast-paced tavern environment.
- Maintained cleanliness and organization of the bar area and equipment.
- Handled cash transactions accurately while ensuring a secure register environment.
- Performed opening and closing duties including restocking supplies.
Bartender
Tumbleweeds Steakhouse
Eufaula
01.2025 - 01.2026
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Provided excellent customer service in a fast-paced tavern environment.
- Maintained cleanliness and organization of the bar area and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Shift Manager/Key Holder
E's Hideaway Restaurant
Eufaula
06.2023 - 08.2024
- Managed front of house personnel to ensure optimal staffing levels and minimize overtime costs.
- Increased restaurant sales by effectively upselling wine pairings with special menu items.
- Monitored guests for safe alcohol consumption to limit problems and liability.
- Completed bar orders and payment transactions.
- Used POS system to process cash and credit card transactions.
- Remembered customer preferences and past orders, enhancing customer satisfaction and fostering a sense of loyalty.
- Rewarded employees for demonstrating strong customer service and being solid team players.
Hospital Director
Low Country Pet Wellness Clinic
Charleston
01.2006 - 01.2014
- Specialized in prevention of acute diseases
- Educated community on prevention strategies for targeted diseases
- Provided tools to support community initiatives for disease prevention
- Developed and modified care procedures to enhance client outcomes
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed conflict resolution by mediating disputes and finding mutually beneficial solutions.
- Conducted client consultations to assess needs and provide tailored recommendations.
- Negotiate with distributors
- Tax exempt paperwork and tax preparation
- Processed payroll by calculating hours worked and ensuring timely payments.
Veterinary Technician
Low Country Pet Wellness Clinic
Charleston
01.2006 - 01.2014
Neuter Coordinator
Lee County Humane Society
Charleston
01.2010 - 01.2012
- Supported veterinarians in daily tasks
- Laboratory diagnostics: Cytology, blood work
- Inputted data into veterinary software
- Organized and filed prescriptions systematically
- Schedule surgery appointments
- Assisted with spay procedures and animal intakes
- Liaison with veterinarians including Auburn University Small Animal Teaching Hospital
- Entered and managed data related to patient care and treatment records
- Filed prescriptions to ensure timely access to medications for patients
- Maintained positive relationships with clients
Animal Care Technician
Lee County Humane Society
Auburn
01.2010 - 01.2012
Waitress/ Server
King Street Grill
Charleston
04.2010
Education
Animal Sciences - Pre-Vet option
Auburn University
Auburn, AlabamaSkills
- Customer service
- Electronic medical records
- HIPAA compliance
- Documentation
- Problem-solving
- Communication
- Team leadership
- Team development
- Training personnel
- Organizational skills
- Vendor negotiation
- Client management
- Conflict resolution
- Empathy
- Positive feedback
- Surgical care
Languages
- English, Native
- American Sign Language, Conversational
Hobbies and Interests
- English, Native
- American Sign Language, Conversational
Timeline
Patient Access Representative
McAlester Regional Health Center
05.2026 - Current
Bartender
Sandbar Tavern 9a
11.2025 - 03.2026
Bartender
Tumbleweeds Steakhouse
01.2025 - 01.2026
Shift Manager/Key Holder
E's Hideaway Restaurant
06.2023 - 08.2024
Owner/Operator
Rockin' L Livestock
10.2017 - Current
Waitress/ Server
King Street Grill
04.2010
Neuter Coordinator
Lee County Humane Society
01.2010 - 01.2012
Animal Care Technician
Lee County Humane Society
01.2010 - 01.2012
Hospital Director
Low Country Pet Wellness Clinic
01.2006 - 01.2014
Veterinary Technician
Low Country Pet Wellness Clinic
01.2006 - 01.2014
Animal Sciences - Pre-Vet option
Auburn University