Kayla Willis
3709 Watseka Avenue #304, Los Angeles,CA
Summary
Detail-oriented Sales consultant with experience in building client relationships and maximizing sales to increase company profits. Provided exceptional client relationship building and negotiation abilities. Provided outstanding customer service in extremely fast-paced environments for over 5 Years. Developed strong leadership skills keeping company operations efficient and on-task. Problem-solving and sales abilities skills to increase business revenue. Able to thrive in fast-paced environments with diverse personalities. Experienced in busy clinical settings and expert in EMR platforms such as PatientNow and LMS. Experienced in medical financing platforms with lenders such as Cherry, RepeatMD, Patient Fi, Alphaeon, Care credit, UGA, Ally, Greensky, Allegro and Varidi. Expert in payment processing through square platform.
Overview
15
15
years of professional experience
Work History
Lead Patient Care Coordinator
Beverly Hills Rejuvenation Center
02.2024 - 02.2025
- . Assisted in the development of departmental budgets and actively monitored expenses to ensure adherence to financial targets.
- . Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- Reduced administrative errors by implementing standardized documentation procedures for patient records.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Efficient in Medical software platform PatientNow and lab orders through Rupa Health.
Sales Consultant
LaserAway Medical Group
07.2020 - 02.2024
- Achieved sales goals by promoting Aesthetic/Dermatology products and services to interested patients. Trained and developed new sales team associates in products, selling techniques and company procedures.
- Drove team revenue totals by bringing in over 50k revenue in sales in a month.
- Enhanced office efficiency by handling 100+callers per day.
- Used LMS and square computer applications/registration systems to schedule patients for routine and complex procedures.
Administrative Assistant
USA Express Legal & Investigative Services Inc.
07.2017 - 08.2018
- Performed general office duties, including answering multi-line phones, maintained an organized filing system of client records, corresponded to multiple attorney and client emails through outlook.
- Conducted court, filings and created proofs of services.
- Hired the most reasonably priced affiliate companies to complete the service of documents.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Coached new employees on administrative procedures, company policies and performance standards.
Front Desk Receptionist
The Ivy Day Spa
04.2016 - 05.2017
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- conducted customized mud application on clients for grotto experience.
Insurance Debt Collector
American Recovery Service Incorporated
10.2009 - 04.2010
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used skip tracing to locate debtors.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Maintained high volume of calls to meet demands of busy group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
Education
BBA
University of Phoenix
Online06.2016
License #KK518481
Licensed Cosmetologist
Skills
- Accounts Receivable
- Administrative Support
- Appointment Scheduling
- Building Client Relations
- Cold Calling
- Conducting Client Consultations
- Conflict Resolution
- Customer and Client Relations
- Data Entry
- Employee Scheduling
- Excel
- Internal Communications
- Invoice Processing
- Inventory
- Lead Prospecting
- LMS Platform
- Medical Financing Transactions
- MS Office, Outlook
- Multi-line Phone Proficiency
- Operational management efficiency
- PatientNow Platform
- Problem-Solving
- Social Media Marketing
- Sorting and Labeling
Professional References
Erin Wassum Manager at Beverly Hills Rejuvenation Center
(209) 485-1591
Alma Meza Regional manager at Laseraway
(626) 664-4674
Diana Rucker Lead Nurse at Laseraway
(714) 579-5002
Gina Kazakian Director at USA Express Legal and Investigative Services
(877) 872-3977
Helene Stahl Director at Extensions Plus
(818) 416-4114
Timeline
Lead Patient Care Coordinator
Beverly Hills Rejuvenation Center
02.2024 - 02.2025
Sales Consultant
LaserAway Medical Group
07.2020 - 02.2024
Administrative Assistant
USA Express Legal & Investigative Services Inc.
07.2017 - 08.2018
Front Desk Receptionist
The Ivy Day Spa
04.2016 - 05.2017
Insurance Debt Collector
American Recovery Service Incorporated
10.2009 - 04.2010
BBA
University of Phoenix
License #KK518481
Licensed Cosmetologist
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