Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Woods

Collinsville,IL

Summary

Dynamic and results-driven professional with strong leadership skills, honed as an Assistant Night Manager at QuikTrip. Expert in employee training and fostering a positive work environment, leading to reduced turnover. Committed to health and safety compliance while enhancing customer satisfaction through effective problem resolution and attentive service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Assistant Night Manager

QuikTrip
05.2022 - Current
  • Reduced staff turnover by cultivating a positive work environment through open communication channels and supportive leadership.
  • Conducted regular performance evaluations for night staff members, identifying areas for improvement and developing action plans accordingly.
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues during night shifts.


Shift Leader

Panda Express
09.2019 - 07.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Server

Four Points Hotel
04.2016 - 03.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Mascoutah Highschool
Mascoutah, IL

Certified Nursing Assistant -

Southwestern Illinois College
Belleville, IL

Skills

  • Customer service focus
  • Health and safety compliance
  • Employee training
  • Motivational techniques
  • Strong leadership

Timeline

Assistant Night Manager

QuikTrip
05.2022 - Current

Shift Leader

Panda Express
09.2019 - 07.2022

Server

Four Points Hotel
04.2016 - 03.2019

Mascoutah Highschool

Certified Nursing Assistant -

Southwestern Illinois College

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