Kayla Wrenn
West Columbia,SC
Summary
Experienced professional with a proven track record in sales, customer service, and relationship management. Effective communicator with a comprehensive understanding of the sales process. Exceptional at identifying opportunities and skillfully negotiating sales to drive new business growth.
Overview
9
9
years of professional experience
Work History
Brand Ambassador
Greenhouse Agency
Lexington, SC
05.2018 - 06.2021
- Represented the clients' products at industry events, expos, and trade shows
- Created engaging presentations to effectively communicate the brand to potential customers
- Demonstrated and explained products, methods, and services to persuade customers to purchase products and used services
- Kept areas neat while working and return items to correct locations following demonstrations
- Distributed product pamphlets to potential customers and explained items in detail
- Provided product samples and coupons to incentivize purchases
Business Development Representative
JT's Automotive Group
Lexington, SC
09.2020 - Current
- Coordinated and expedited customer inquiries to other departments for resolution
- Successfully scheduled appointments, ensuring all details were documented accurately and efficiently
- Provided excellent customer service by promptly responding to client inquiries and concerns
- Trained new team members on how to use phone systems, databases, software applications, tools and other resources effectively
- Established positive relationships with colleagues through effective team collaboration techniques
Sales Associate/Ast Mgr
Club Pilates
Lexington, SC
09.2019 - 07.2020
- Greeted customers warmly and offered assistance
- Operated cash register and POS to process sales transactions and handle payments
- Provided accurate information about products, prices and availability both in person and over the phone
- Presented options and finalized membership sales.
- Encouraged customers to make additional purchases and suggested relevant items
- Utilized multiple software programs to manage data entry functions
- Built relationships with potential customers by providing helpful advice on product selection
Receptionist
Revive Wellness Spa
Columbia SC
01.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Gym Attendant
Planet Fitness
Cayce, SC
02.2019 - 09.2019
- Greeted members and guests in a friendly manner, providing outstanding customer service
- Maintained cleanliness of facility by wiping down equipment after each use, sweeping floors and emptying trash receptacles
- Demonstrated knowledge of gym equipment, rules and regulations to ensure safety of patrons
- Maintained calm, professional demeanor under pressure while handling challenging situations
- Handled guest requests and complaints professionally, finding solutions for customer satisfaction
Customer Care Representative
White House Black Market
Irmo, SC
12.2018 - 06.2019
- Facilitated superior customer experience by addressing customer concerns and immediately resolving problems
- Organized and maintained inventory records, ensuring accuracy of data entry and stock levels
- Operated a cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Maintained a clean and organized work area to ensure a positive shopping experience for customers
- Assisted in packing customer orders
Cashier/Hostess
Lizard's Thicket
Cayce, SC
08.2016 - 11.2017
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Processed accurate cash and credit card transactions
- Provided prompt attention to all guests' needs throughout their dining experience
Pet Sitter
Self-employeed
11.2020 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Education
White Knoll High School
Lexington SC2009
Skills
- Time Management
- Customer Retention
- Multitasking Abilities
- Active Listening
- Problem Solving
- Professional Demeanor
- Cash Handling
- Client Relationship Building
- Sales Support
- Data entry proficiency
- Telephone Etiquette
Timeline
Pet Sitter
Self-employeed
11.2020 - Current
Business Development Representative
JT's Automotive Group
09.2020 - Current
Sales Associate/Ast Mgr
Club Pilates
09.2019 - 07.2020
Gym Attendant
Planet Fitness
02.2019 - 09.2019
Receptionist
Revive Wellness Spa
01.2019 - 04.2020
Customer Care Representative
White House Black Market
12.2018 - 06.2019
Brand Ambassador
Greenhouse Agency
05.2018 - 06.2021
Cashier/Hostess
Lizard's Thicket
08.2016 - 11.2017
White Knoll High School