Kayla Young
13306 Riley St Holland
Summary
Dynamic Office Manager at Boomer's Cleaners, skilled in strategic planning and scheduling. I foster strong co-worker and customer relationships, resulting in improved service quality and a supportive work environment. Committed to excellence in customer service and team development.
Professional in athletic coaching with strong commitment to fostering team spirit and achieving results. Skillful in choreography, training, and performance preparation, ensuring athletes reach their full potential. Reliable and adaptable, with proven ability to work collaboratively and respond effectively to changing needs. Known for leadership, motivational skills, and focus on excellence in both practice and competition.
Overview
8
8
years of professional experience
Work History
Office Manager
Boomer's Cleaners
Spring Lake, MI
09.2024 - Current
- Manage daily operations, ensuring efficient workflow and customer satisfaction.
- Supervise cleaning staff, providing training and support to enhance service quality.
- Implement scheduling systems to optimize workforce allocation and reduce downtime.
- Reinforce standard operating procedures to improve operational efficiency and consistency.
- Coordinate client communications, resolving issues promptly to foster positive relationships.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Cheerleading Coach
Edustaff
Spring Lake, MI
10.2018 - Current
- Develop training plans to enhance cheerleading skills and team performance
- Instruct athletes on proper techniques for stunts, jumps, and tumbling
- Coordinate practice schedules to ensure optimal team preparation for events
- Evaluate individual athlete progress and provided constructive feedback
- Foster a positive and supportive team environment through effective communication and encouragement by promoting trust, teamwork, and sportsmanship among cheerleaders.
- Provide training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Consistently enforce safety protocols during practices, reducing injury rates among participants significantly.
- Adjust coaching techniques based on strengths and weaknesses of athletes.
- Mentor young athletes, providing guidance on personal growth and academic achievements.
- Choreograph creative routines that captivated audiences at sporting events and competitions alike.
- Increase team success by strategically planning routines that showcased each athlete''s strengths.
- Pay specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Provide emotional support to athletes during challenging times on the team or in their personal lives.
- Develope athletes'' skills through targeted drills, constructive feedback, and individualized attention.
- Effectively communicate expectations to both cheerleaders and their families regarding commitment levels required for success within the program.
Education
Bachelor of Science - Education
Cornerstone University
Grand Rapids, MI05-2016
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Relationship building
- Conflict management
- Training and coaching
- Team supervision
- Team bonding
- Policy and procedure modification
- Strategic planning
- Decision-making
- Teamwork and collaboration
- Team leadership
- Goal setting
- Attention to detail
- Reliability
- Active listening
- Adaptability and flexibility
- Phone and email etiquette
Timeline
Office Manager
Boomer's Cleaners
09.2024 - Current
Cheerleading Coach
Edustaff
10.2018 - Current
Bachelor of Science - Education
Cornerstone University