Kayla Bratchie
Clearwater,FL
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations and strategy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Sales Consultant
Progressive Insurance Company
02.2022 - Current
- Build trust and provided tailored solutions through inbound and outbound phone calls to best find solutions to their insurance needs, and to meet my personal sales goals, Create value through offering additional products, Peer mentor new hires and other teammates
Sales Associate
Pandora Jewelry
07.2019 - 09.2020
- Maintaining organization of product, Maintaining cleanliness of product cases and rest of store environment, Delivering excellent service to customers as they make their purchases, Acquire and deliver knowledge of individual products to deliver accurate service and build trust with customers
Lead Server
Anthony’s Coal Fired Pizza
02.2017 - 12.2019
- Facilitating growth of new hire employees through mentor and training, Resolve customer complaints regarding food orders, Performing excellent customer service and hospitality skills during the entire guest experience, Upsell new promotions and products
Education
AA Degree in General Studies -
St. Petersburg College
Clearwater, FLHealth Information Technology Certificate -
St. Petersburg College
Clearwater, FLBAS Degree in Health Administration/Human Services -
St. Petersburg College
Clearwater, FLAKC Canine College Courses
Skills
- Customer service oriented
- Self-starter
- Excellent listener
- Goal oriented
- Analytical
- Microsoft
- AI Trained
- Highly motivated
- Capability to face challenges
- Organization and time management
- Leadership experience
- Communication
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Issue Resolution
- Client rapport
- Quality Assurance
- Performance Tracking
- Critical Thinking
- Active Listening
References
- Chad Wayner, CRM Supervisor, (440)-932-5256
- Jim Morley, CRM Supervisor, (440)-620-7530
Certification
- 20-44 Personal Lines Agent License - Licensed in all 50 States
Timeline
Licensed Sales Consultant
Progressive Insurance Company
02.2022 - Current
Sales Associate
Pandora Jewelry
07.2019 - 09.2020
Lead Server
Anthony’s Coal Fired Pizza
02.2017 - 12.2019
AA Degree in General Studies -
St. Petersburg College
Health Information Technology Certificate -
St. Petersburg College
BAS Degree in Health Administration/Human Services -
St. Petersburg College
AKC Canine College Courses
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