Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
KAYLA CRISTY

KAYLA CRISTY

Support Technician
North Hollywood,CA

Summary

Talented Support Technician with over 4 years experience quickly and effectively resolving customers' technical issues and implementing new solutions across multiple UCaaS/CCaaS platforms. Dedicated to exceeding client expectations by verifying satisfactory resolutions. Skilled at maintaining positive communications even in stressful situations. Ready to leverage this experience when working with our customers to build solutions tailored to their business needs.

Overview

9
9
years of professional experience
3
3
Certifications

Work History

Support Technician

Inflow Communications
Remote Position
07.2017 - Current
  • Provided technical support and project implementation services for Unified Communication and Contact Center systems on Premise and Cloud platforms.
  • Created technical documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

Game Quality Assurance Tester

Big Fish Games
Seattle, WA
08.2016 - 07.2017
  • Executed thorough and efficient testing to release high quality games on time.
  • Created document to track task efficiency and provide analytics support for performance coaching.

Customer Support Representative

Big Fish Games
Seattle, WA
01.2016 - 08.2016
  • Delighted customers by listening attentively to their needs, reaching agreement about their issue and driving it to a resolution.

Experience Specialist

Verizon Wireless
Bismarck, ND
06.2014 - 11.2015
  • Drove customer outreach initiative, making an average of 600 calls per month.

Banquet Supervisor / Shift Leader

Traditions Country Club
Bryan, TX
08.2011 - 09.2013
  • Managed banquet storage and inventory, as well as staff training and scheduling to maintain efficient operations in an environment that requires constant adaptation.

Education

2 Years - Theatre Art / Digital Art

BLINN COLLEGE
Bryan, TX

1 Year - Theatre Art

University of North Texas
Denton, TX

Skills

Technical Support

Technical Documentation

Customer Service Expert

Critical Thinking

Problem Solving

Teamwork

Attention to Detail

Fast Learner

Certification

Genesys Cloud Certified Associate (GCA) - Nov 2023

Timeline

Genesys Cloud Certified Associate (GCA) - Nov 2023

03-2019

RingCentral Communications Professional (RCCP) - No exp

04-2018

RingCentral Sales Professional (RCSP) - No exp

04-2018

Support Technician

Inflow Communications
07.2017 - Current

Game Quality Assurance Tester

Big Fish Games
08.2016 - 07.2017

Customer Support Representative

Big Fish Games
01.2016 - 08.2016

Experience Specialist

Verizon Wireless
06.2014 - 11.2015

Banquet Supervisor / Shift Leader

Traditions Country Club
08.2011 - 09.2013

2 Years - Theatre Art / Digital Art

BLINN COLLEGE

1 Year - Theatre Art

University of North Texas
KAYLA CRISTYSupport Technician