

Talented Support Technician with over 4 years experience quickly and effectively resolving customers' technical issues and implementing new solutions across multiple UCaaS/CCaaS platforms. Dedicated to exceeding client expectations by verifying satisfactory resolutions. Skilled at maintaining positive communications even in stressful situations. Ready to leverage this experience when working with our customers to build solutions tailored to their business needs.
Technical Support
Technical Documentation
Customer Service Expert
Critical Thinking
Problem Solving
Teamwork
Attention to Detail
Fast Learner
Genesys Cloud Certified Associate (GCA) - Nov 2023
Genesys Cloud Certified Associate (GCA) - Nov 2023
RingCentral Communications Professional (RCCP) - No exp
RingCentral Sales Professional (RCSP) - No exp