Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Hi, I’m
Kayla Gardiner
Customer service
Panama City Beach,FL
Summary
Overview
2
years of professional experience
Work History
Rapid International Shipping Services
Customer Service Representative
04.2022 - 06.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Jose Marti Technical High SchoolJamaica, St.Catherine
High School Diploma
University Overview
Everglades High SchoolMiramar, FL
High School Diploma
06.2018
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Customer Relations
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
- Administrative Support
- Professional telephone demeanor
- Call Management
Timeline
Customer Service Representative
Rapid International Shipping Services
04.2022 - 06.2024
Jose Marti Technical High School
High School Diploma
Everglades High School
High School Diploma
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