Kaylah Browder
Lake Stevens
Summary
Dedicated and compassionate professional with 10+ years of leadership experience in customer service and team management. Skilled in communication, training, and building positive relationships with diverse groups. Passionate about supporting student growth, fostering inclusive learning environments, and creating engaging classroom experiences.
Overview
6
6
years of professional experience
Work History
Insurance Agent
State Farm
05.2025 - Current
- Remained calm under pressure and provided conflict resolution.
- Conducted needs analysis to recommend appropriate insurance solutions for clients.
- Maintained accurate client records using industry-standard software tools.
Manager
Diedrich Espresso
10.2023 - 05.2025
- Trained and mentored staff on equipment usage and customer service standards.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Store Manager
Starbucks
10.2019 - 10.2023
- Managed daily operations and led a team of 30 employees in a fast-paced environment.
- Organized and facilitated multiple staff development and training sessions, focusing on teamwork, customer service, and communication.
- Provided mentorship and coaching to new employees to promote confidence and skill development.
- Built a positive, inclusive workplace culture.
Education
No Degree - General Studies
Everett Community College
Everett, WAHigh School Diploma -
Lake Stevens High School
Lake Stevens06-2014
Skills
- Communication and collaboration
- Positive behavior reinforcement
- Training and Mentorship
- Conflict resolution
Timeline
Insurance Agent
State Farm
05.2025 - Current
Manager
Diedrich Espresso
10.2023 - 05.2025
Store Manager
Starbucks
10.2019 - 10.2023
No Degree - General Studies
Everett Community College
High School Diploma -
Lake Stevens High School