Kaylah Cromwell
Killeen
Summary
Experienced in managing daily operations within a fast-paced environment, demonstrating proficiency in POS systems for order processing and inventory management. Successfully trained new employees on operational procedures, ensuring compliance with company standards and safety protocols. Effectively resolved customer complaints and maintained high levels of service quality, contributing to a positive customer experience. Supervised staff performance and delegated tasks to optimize workflow and productivity, while monitoring inventory levels to support operational efficiency.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Shift Leader
Dunkin
Killeen
12.2025 - Current
- Utilized POS systems efficiently for order processing and inventory management.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Monitored employee performance and provided feedback for improvement.
Barista
Starbucks
Macon
12.2020 - 11.2024
- Prepared and served high-quality beverages, ensuring consistency and adherence to company standards for customer satisfaction.
- Maintained cleanliness and organization of workspaces, contributing to a welcoming environment for customers and staff.
- Assisted in training new baristas, promoting teamwork and enhancing service efficiency through shared knowledge and skills.
- Managed inventory levels, restocking supplies promptly to minimize disruptions and maintain operational flow during peak hours.
- Delivered exceptional customer service by addressing inquiries and resolving concerns, fostering a positive atmosphere in the café.
- Collaborated with team members to implement new beverage offerings, increasing customer engagement and diversifying the menu.
- Monitored equipment performance and conducted routine maintenance, ensuring optimal functionality and reducing downtime during service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
Night Auditor
Wingate by Wyndham Hotel
Macon
07.2023 - 12.2023
- Managed nightly financial audits, ensuring accuracy in cash handling and reporting discrepancies to maintain integrity.
- Coordinated front desk operations, delivering exceptional customer service and resolving guest inquiries to enhance satisfaction.
- Oversaw end-of-day financial reconciliations, improving efficiency in reporting processes and minimizing cash variances.
- Assisted in the preparation of financial reports, contributing to informed decision-making and operational improvements.
- Monitored security protocols, ensuring guest safety and compliance with hotel policies while on duty.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Received payments from customers via cash or credit cards.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
Customer Service Representative
GEICO
Macon
06.2023 - 12.2023
- Resolved customer inquiries efficiently, enhancing service satisfaction and contributing to a positive brand reputation.
- Leveraged CRM systems to track customer interactions, leading to improved response times and resolution rates.
- Conducted follow-up communications with clients, ensuring comprehensive support and fostering long-term customer loyalty.
- Collaborated with cross-functional teams to address client issues, enhancing service delivery and promoting teamwork.
- Analyzed feedback data to identify trends, driving initiatives that resulted in enhanced customer service strategies.
- Provided timely and accurate information to clients, contributing to a consistent and reliable customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Shift Leader
Starbucks
Macon
05.2021 - 08.2023
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted general manager with operations game plan and company initiatives implementation.
- Monitored employee performance and provided feedback for improvement.
- Fostered a team-oriented environment to increase morale and productivity.
- Utilized POS systems efficiently for order processing and inventory management.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Education
Stone Mountain High School
Stone Mountain, GASkills
- POS systems
- Cash handling
- Inventory management
- Customer resolution
- Staff training
- Performance monitoring
- Financial reconciliation
- Team leadership
- Staff supervision
Timeline
Shift Leader
Dunkin
12.2025 - Current
Night Auditor
Wingate by Wyndham Hotel
07.2023 - 12.2023
Customer Service Representative
GEICO
06.2023 - 12.2023
Shift Leader
Starbucks
05.2021 - 08.2023
Barista
Starbucks
12.2020 - 11.2024
Stone Mountain High School