Kaylah Herring
Port Saint Lucie,FL
Summary
Dynamic and results-oriented professional with a proven record of success at Bev Smith Kia, delivering exceptional customer service and effective problem-solving. Known for enhancing customer satisfaction through clear communication, adaptability, and a strong commitment to quality. Excels in fast-paced environments, ensuring smooth operations through strong multitasking, organizational skills, and attention to detail. Experienced in supporting automotive operations, vehicle handling, and maintaining a clean, organized workspace. Recognized for reliability, teamwork, and the ability to adapt quickly to evolving needs while consistently achieving performance goals.
Overview
4
4
years of professional experience
Work History
Service Porter
Bev Smith Kia
09.2024 - Current
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
Sales Assistant
Bev Smith Kia
09.2024 - 11.2024
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Receptionist
Bev Smith Toyota
12.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Crew Member
McDonald's
07.2021 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
Retail Associate
Ross Dress for Less
11.2022 - 04.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Education
Associate Of Arts - Crime Scene Technology
Keiser University
Port St. Lucie, FLTreasure Coast High School
Port St. Lucie FL05.2023
Skills
- Communication (Written & Verbal)
- Time Management
- Attention to Detail
- Problem-Solving
- Team Collaboration
- Adaptability
- Multitasking
- Conflict Resolution
- Organization
- Critical Thinking
Timeline
Service Porter
Bev Smith Kia
09.2024 - Current
Sales Assistant
Bev Smith Kia
09.2024 - 11.2024
Receptionist
Bev Smith Toyota
12.2023 - 09.2024
Retail Associate
Ross Dress for Less
11.2022 - 04.2023
Crew Member
McDonald's
07.2021 - 10.2023
Associate Of Arts - Crime Scene Technology
Keiser University
Treasure Coast High School