Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylah Murphy

Summary

Energetic and persuasive professional seeking a Sales Representative position. Skilled in customer engagement, relationship building, and upselling products and services. Driven to exceed sales targets while providing exceptional customer experiences and building long-term client loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server/Hospitality Associate

The Virgin Hotel
06.2025 - Current
  • Upsold premium menu items and beverages to maximize sales per table.

• Delivered excellent customer service in a fast-paced environment.
• Managed cash transactions accurately and efficiently.

Customer Service Representative

The Catbird Seat
12.2022 - 08.2024
  • Assisted customers with reservations inquiries and problem resolution.

•Handled billing, refunds, and adjustments while maintaining professionalism.
• Strengthened communication and listening skills essential for sales success.


Sales Associate

Ulta Beauty Inc.
04.2022 - 08.2024


  • Drove sales by engaging customers, identifying needs, and recommending products that best fit their goals.
    • Consistently exceeded sales by upselling additional services and add-on products.
    • Delivered high-quality customer service to build strong client relationships and ensure repeat business.
    • Maintained accurate records of sales, returns, and exchanges.

Education

High School Diploma -

ILead Charter School
Lancaster, CA

No Degree - Pre-Nursing

South College
Knoxville, TN
08-2026

Skills

    Strong persuasive communication and negotiation skills
    Proven ability to upsell and cross-sell products/services
    Customer relationship management (CRM) familiarity
    Goal-driven with a track record of meeting and exceeding targets

    Excellent teamwork and collaboration abilities

    Cash handling and POS system experience
    Problem-solving and conflict resolution
    Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Certification

Sales Training Program (pursuing)

Timeline

Server/Hospitality Associate

The Virgin Hotel
06.2025 - Current

Customer Service Representative

The Catbird Seat
12.2022 - 08.2024

Sales Associate

Ulta Beauty Inc.
04.2022 - 08.2024

High School Diploma -

ILead Charter School

No Degree - Pre-Nursing

South College