Kaylah Rodney
Brooklyn,NY
Summary
Dedicated Entry-Level Professional experienced in executing planograms and maintaining organized product presentations. Enhanced guest satisfaction through effective customer assistance and timely processing of price changes and promotional signage. Managed cash register operations while adhering to corporate safety policies, delivering prompt service that fostered a positive shopping environment.
Overview
7
7
years of professional experience
Work History
General Merchandiser
Target
New York, New York
02.2023 - Current
- Executed Target planograms across sales floor and endcaps
- Organized product displays in designated aisles to enhance customer navigation. and maintained organized product presentation
- Supplied shelves with merchandise from the backroom to maintain stock levels. from backroom to shelves
- Processed price changes and promotional signing
- Assisted customers with product selection and answered inquiries about product features.
Senior Guest Advisor
GameStop
Brooklyn, NY
09.2019 - 12.2022
- Resolved guest complaints and followed up to confirm guest satisfaction with the solution.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Maintained recreational equipment to enhance guest experience.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Balanced and organized cash register by handling cash.
- Assisted guests with video game, console, and accessory recommendations
- Explained GameStop pre-orders, membership programs, and product availability
Education
High School of Telecommunications Arts And Technology
Brooklyn, NYSkills
- Planogram management
- Stock replenishment
- Visual merchandising
- Promotional signage
- Inventory management
- 2D animation
- Animations
- Coding
Timeline
General Merchandiser
Target
02.2023 - Current
Senior Guest Advisor
GameStop
09.2019 - 12.2022
High School of Telecommunications Arts And Technology