Kaylan Smith
CHS
Hico,TX
16
years of professional experience
Detail-oriented Professional experienced in public assistance and applicant interviews. Delivered accurate benefit guidance by facilitating complex enrollment and recertification processes while ensuring confidentiality and adhering to documentation standards. Managed eligibility determination and client assessments, leveraging problem-solving skills to efficiently navigate complex cases and foster effective communication in collaborative, high-pressure environments.
Work History
Eligibility Specialist
8 Years 5 Months- Verified applicant eligibility using policy guidelines, supporting accurate benefit determinations and case approvals.
- Reviewed documentation for completeness, resolving discrepancies before submission to reduce processing delays.
- Interpreted program requirements to guide applicants through enrollment and recertification steps.
- Updated case records in eligibility systems, maintaining accurate status changes and audit-ready documentation.
- Communicated with internal teams and external partners to coordinate missing information and resolve case issues.
- Trained newer staff on eligibility procedures, documentation standards, and workflow expectations.
- Improved case processing efficiency by streamlining follow-up tasks and standardizing routine review steps.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Interviewed applicants and explained the scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on the application process.
- Trained staff on current eligibility requirements and policies.
- Coordinated referral services for eligible families, connecting them with vital support systems and resources.
- Enhanced client trust and relations by consistently providing empathetic and respectful service during eligibility determination process.
Bail Bond Agent
6 Years 7 Months- Assessed client eligibility, verified collateral, and executed surety bond paperwork accurately.
- Explained bail bond terms, court obligations, and release conditions to clients and families.
- Coordinated with jails, courts, and law enforcement to secure timely inmate releases.
- Monitored court dates, maintained case records, and followed up on compliance requirements.
- Conducted skip tracing efforts to locate absconded defendants and support recovery actions.
- Managed sensitive financial and legal information while maintaining strict confidentiality and professionalism.
- Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
- Processed payments from defendants to secure bonds.
- Located, apprehended and returned suspects to court or jail after missed court appearances.
- Attended court to confirm attendance of each defendant at scheduled times.
- Located people failing to appear in court.
- Answered all customer inquiries.
- Updated database and kept accurate records.
Education
Dental Assistant - Dental Assistant
Skills
Microsoft office
Client assessment
Documentation and reporting
Application review
Public assistance
Appointment scheduling
Disability services knowledge
Applicant engagement
Data management
Medicaid
Eligibility procedures
Confidentiality
Problem-solving
Attention to detail
Teamwork and collaboration
Time management
Multitasking
Reliability
Adaptability and flexibility
Self-motivation
Goal setting
Timeline
Eligibility Specialist
CHS
05.2018 - CurrentRead More
Bail Bond Agent
A-1 Bail Bonds
01.2011 - 08.2017Read More
Stephenville Dental School
Dental Assistant from Dental Assistant
Read More