Kayla Martinez
330 Denison Dam, Cibolo,TX
Summary
Professional Secretary with years of experience managing daily administrative support tasks and operations in the medical field. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent rapport with patients within dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Secretary
Christus Children's Hospital of San Antonio
02.2021 - Current
- Greet patients, answered questions and schedule appointments.
- Respond to call lights and completed frequent rounds to meet patients' needs.
- Safeguard patient privacy with strict adherence to HIPAA protocols.
- Multitasking multiple screens for medical recordkeeping, keeping detailed records before, during and after change of shift.
- Enter data into healthcare systems which include; Meditech, ECareNext, Epic, Athena, Centricity, etc..
- Provide exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to patients.
Bartender
Bubbas 33
08.2019 - 02.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender Shift Manager
Hooters
12.2016 - 08.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
Education
Associate of Science - Nursing
Northeast Lakeview College
Universal City, TX06.2027
High School Diploma -
Judson High School
Converse, TX06.2016
Skills
Office Administration
Verbal and written communication
Organization
Keyboarding skills
Complex Problem-Solving
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA). Expected in 10/2024
Timeline
Secretary
Christus Children's Hospital of San Antonio
02.2021 - Current
Bartender
Bubbas 33
08.2019 - 02.2021
Bartender Shift Manager
Hooters
12.2016 - 08.2019
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA). Expected in 10/2024
Associate of Science - Nursing
Northeast Lakeview College
High School Diploma -
Judson High School
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