Kayla Rainey
Broken Arrow,OK
Summary
Dynamic retail merchandiser leveraging strong visual merchandising skills to create appealing product displays. Focused on data analysis to identify sales trends and optimize inventory management, fostering customer satisfaction and driving store success.
Overview
18
18
years of professional experience
Work History
Retail Merchandiser
Premium Retail Services Inc
03.2025 - Current
- Executed visual merchandising strategies to enhance product presentation and drive customer engagement.
- Analyzed sales data to identify trends and recommend adjustments to merchandising displays.
- Conducted regular audits of merchandise displays for compliance with brand guidelines and quality standards.
- Collaborated with store teams to maintain optimal inventory levels and ensure product availability.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Stay at Home Parent
Kayla Rainey
02.2013 - Current
- Developed educational activities to promote cognitive and social skills in children.
- Encouraged children's emotional and social development.
- Mentored children in life skills, promoting independence and personal responsibility.
- Implemented daily routines and activities to stimulate and engage children.
- Implemented effective conflict resolution strategies among siblings, fostering a harmonious environment.
- Provided support and guidance to children in conflict resolution.
- Monitored children's activities to verify safety and well-being.
- Managed daily schedules, ensuring efficiency and organization for household activities.
- Coordinated family meals, optimizing nutritional value and dietary preferences.
- Monitored children's activities to verify safety and well-being.
- Read stories, sang songs and facilitated creative play.
Babysitter
Darin Briggs
Broken Arrow, OK
10.2020 - 05.2026
- Supervised daily activities, ensuring safety and engagement for children in a home environment.
- Supervised daily activities, ensuring safety and engagement for children in a home environment.
- Assisted children with homework, fostering academic growth and responsibility.
- Managed daily routines, including meal preparation and hygiene practices.
- Communicated effectively with parents regarding children's progress and needs.
- Established trust-based relationships with families, enhancing overall satisfaction with services provided.
House Cleaner
Busy Bee Cleaning-Amberlyn Neuendorf
03.2023 - 03.2025
- Developed and implemented streamlined cleaning processes to enhance efficiency.
- Managed inventory of cleaning supplies and equipment, ensuring availability for consistent service.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Resolved customer concerns promptly, fostering loyalty and repeat business.
- Disinfected and mopped bathrooms, maintaining high sanitation standards.
- Fostered strong client relationships through reliable service and communication.
- Resolved customer concerns promptly, ensuring repeat business and loyalty.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Customer Service Manager
Walmart
10.2010 - 02.2013
- Led customer service team to enhance service quality and improve customer satisfaction.
- Implemented training programs for staff, enhancing product knowledge and service efficiency.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Implemented training programs for staff to increase product knowledge and service efficiency.
- Analyzed customer feedback to identify trends and develop action plans for improvement.
- Addressed customer complaints by actively engaging with clients to understand their issues and provide solutions. while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified pricing details to customers, ensuring they understood costs and any applicable promotions. questions, inventory availability and changes to existing order and shipping information.
Cashier
Walmart
11.2008 - 10.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Guided customers with product inquiries and store navigation to enhance shopping experience.
- Teamed with colleagues to streamline service delivery and enhance customer satisfaction.
- Handled returns and exchanges, adhering to store policies.
- Trained new cashiers on operational procedures and customer service standards.
- Addressed customer complaints professionally, fostering satisfaction and loyalty.
- Maintained adaptability in scheduling to support team operations. and extra shifts to meet business needs.
- Organized and labeled merchandise for effective presentation on sales floor. as required.
Education
High School Diploma -
Wylie High School
Wylie, TXSkills
- Intuit Bookkeeping Certification
- Microsoft Office
- Visual merchandising
- Merchandise planning
- Display management
- Inventory management
- Customer service
- Time management
- Attention to detail
- Multitasking
- Problem-solving
- Communication
Timeline
Retail Merchandiser
Premium Retail Services Inc
03.2025 - Current
House Cleaner
Busy Bee Cleaning-Amberlyn Neuendorf
03.2023 - 03.2025
Babysitter
Darin Briggs
10.2020 - 05.2026
Stay at Home Parent
Kayla Rainey
02.2013 - Current
Customer Service Manager
Walmart
10.2010 - 02.2013
Cashier
Walmart
11.2008 - 10.2010
High School Diploma -
Wylie High School