NOMAN AFZAL
Staten Island
Summary
Dedicated and results-driven professional with over 5 years of experience in management, customer service, and technical support. Adept at overseeing operations, optimizing processes, and delivering exceptional service. Seeking to leverage a strong background in project management, technical troubleshooting, and team leadership to contribute to a dynamic Information Systems Manager role.
Overview
8
8
years of professional experience
Work History
Retail Merchandiser
Anderson Merchandisers
07.2024 - Current
- Implemented merchandising strategies to optimize product placement and drive sales
- Conducted inventory audits and managed stock levels to ensure availability of merchandise
- Collaborated with retail teams to execute promotional events and marketing initiatives
Home Health Aide
Effective Home Care
12.2023 - Current
- Assisted patients with daily living activities, including personal hygiene, mobility, and medication management
- Monitored and documented patient progress, reporting any changes to healthcare professionals
- Provided emotional support and companionship to patients, enhancing their overall quality of life
Front Desk Agent
Marriott International
10.2023 - Current
- Managed guest check-ins and check-outs efficiently, providing a high level of customer service and addressing inquiries and complaints
- Coordinated with housekeeping and maintenance to ensure guest satisfaction and resolve issues promptly
- Handled reservations, processed payments, and managed booking systems effectively
Valet Attendant
Parking Systems Inc., Northwell Staten Island University Hospital
11.2021 - 01.2023
- Efficiently managed vehicle retrieval and documentation, ensuring timely service and vehicle security
- Maintained high standards of vehicle care and customer service
Project Manager
Malik Environmental Services Corp
11.2021 - 07.2022
- Led and coordinated environmental projects from inception to completion, ensuring timely delivery and adherence to budget constraints
- Developed project plans, allocated resources, and managed teams to achieve project goals
- Conducted regular project meetings and provided updates to stakeholders, ensuring transparency and alignment with project objectives
Store Manager/Phone Tech
Metro by T-Mobile, Staten Island, NY
06.2021 - 10.2021
- Supervised daily store operations and managed inventory levels
- Provided technical support for mobile devices, including diagnostics and repairs
- Ensured high customer satisfaction through effective problem resolution and service delivery
Store Manager
My Deli and Grocery, Staten Island, NY
06.2016 - 07.2020
- Directed daily store operations and managed inventory and merchandise sales
- Enhanced customer experience through effective product placement and personalized service
- Conducted market research to inform sales strategies and increase store profitability
Education
Information Systems
College of Staten Island
08.2024
High School Diploma -
New Dorp High School
06.2020
Skills
- Customer Service & Guest Relations
- Technical Support & Troubleshooting
- Project Management & Coordination
- Data Collection & Analysis
- Inventory Management & Merchandising
- Bilingual Communication
- Conflict Resolution & Negotiation
- Bookkeeping & Cash Handling
- Marketing & Sales Strategies
- System Diagnostics & Repair
Additional Information
Availability for relocation and flexible working hours.
Languages
Urdu
Native or Bilingual
Timeline
Retail Merchandiser
Anderson Merchandisers
07.2024 - Current
Home Health Aide
Effective Home Care
12.2023 - Current
Front Desk Agent
Marriott International
10.2023 - Current
Valet Attendant
Parking Systems Inc., Northwell Staten Island University Hospital
11.2021 - 01.2023
Project Manager
Malik Environmental Services Corp
11.2021 - 07.2022
Store Manager/Phone Tech
Metro by T-Mobile, Staten Island, NY
06.2021 - 10.2021
Store Manager
My Deli and Grocery, Staten Island, NY
06.2016 - 07.2020
Information Systems
College of Staten Island
High School Diploma -
New Dorp High School
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