Kayle Morris
Cincinnati,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Restaurant Team Member
KFC
Cincinnati, OH
01.2018 - Current
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Provided quality customer service with a friendly attitude.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Assisted in taking customer orders and providing recommendations.
- Greeted customers and provided menus.
- Managed cash register and processed customer transactions accurately.
- Processed payments accurately and efficiently using POS system.
- Communicated clearly with kitchen staff regarding order specifics.
- Prepared and cooked menu items according to company standards.
- Prepared food items such as salads, sandwiches, and desserts.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Followed health code regulations when handling food items safely.
- Maintained cleanliness and organization of dining and kitchen areas.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Cleaned counters and common areas to minimize spread of germs.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Trained new team members on restaurant policies and procedures.
- Arranged takeout orders efficiently for quick service for customers on the go or ordering ahead of time.
Call Center Representative
Nypd Pizza
Cincinnati, OH
01.2023 - 05.2026
- Resolved customer complaints with professionalism and empathy.
- Answered customer inquiries regarding menu items and promotions.
- Processed orders efficiently using point-of-sale systems.
Dietary Aide
Bailey Place
Cincinnati, OH
02.2024 - 10.2024
- Prepared nutritious meals following dietary guidelines for residents' specific needs.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Checked temperatures of hot food before serving it to patients and residents.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Delivered meals to residents promptly, ensuring proper presentation and temperature.
- Set up trays and food service carts to deliver food to residents.
- Assisted with preparation of snacks and other light meals.
- Assisted kitchen staff with food preparation and sanitation tasks daily.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Set tables before patients arrived to maintain meal plan productivity.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Stocked supplies in dining areas as needed.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Kept records of meal service for accurate billing.
- Operated kitchen equipment safely and efficiently.
Skills
- Menu item preparation
- Sanitation practices
- Cash handling
- Customer service
- Problem solving
- Dependable work habits
Timeline
Dietary Aide
Bailey Place
02.2024 - 10.2024
Call Center Representative
Nypd Pizza
01.2023 - 05.2026
Restaurant Team Member
KFC
01.2018 - Current