Kayle Roath
Somers
Summary
Experienced administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Rental Operations
Ryder Truck Rental
Hartford
05.2024 - Current
- Reconcile AP & AR
- Manage all registrations and permits to vehicles
- Create legal rental agreements short and long term
- Contributed innovative ideas and solutions to enhance team performance and outcomes to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assign daily tasks to peers
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assist customers in setting up accounts
- Assisted with customer requests and answered questions to improve satisfaction.
- Manage local rental branch
- Payroll
Delivery Driver
Holyoke News / Fedex
South Windsor
09.2023 - 05.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate delivery logs and documentation throughout daily operations.
- Coordinated with dispatchers to optimize delivery schedules and routes.
- Resolved customer inquiries and issues promptly during delivery interactions.
Patient Service Coordinator
Advanced orthopedics of New England
Enfield
09.2022 - 09.2023
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Managed calendar updates and appointment scheduling for executives.
- Managed daily operations of medical office ensuring smooth workflow.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Coordinated with insurance companies to verify coverage of services rendered.
- Trained new staff on office procedures, software programs and customer service protocols.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
School Bus Driver
Smyth Bus co
Enfield
08.2019 - 09.2022
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Operated school bus safely along designated routes.
- Ensured student safety during boarding and disembarking.
- Conducted daily pre-trip inspections of the bus.
- Communicated effectively with parents and school staff.
- Adhered to traffic laws and regulations consistently.
- Reported maintenance issues to the transportation supervisor.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Attended staff meetings and training sessions regularly for professional development purposes.
Education
Real Estate
Freedom Trail Real Estate
08.2025 - 09.2025
Some College (No Degree) - Nursing
Elms College
Chicopee, MA 09.2022 - 02.2023
Some College (No Degree) - Medical
Asnuntuck Community College
Enfield, CTCDL CLASS B -
CDL
Enfield, CTSkills
- Product Promotion
- Leasing contracts
- Rental contracts
- Reconciliation AP & AR
- Load Balancing
- Quality Assurance
- Route Management
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Claims Processing
- Medical terminology expertise
- Workflow Management
- Documentation oversight
- Ethical standards
- Data security procedures
- Client Advocacy
- Document accuracy
- Team collaboration
- Customer relationship management
- Accounts reconciliation
- Payroll administration
- Insurance verification
- Legal documentation
- Staff training
- Relationship building
- Computer skills
- MS office
- Team management
Timeline
Real Estate
Freedom Trail Real Estate
08.2025 - 09.2025
Rental Operations
Ryder Truck Rental
05.2024 - Current
Delivery Driver
Holyoke News / Fedex
09.2023 - 05.2024
Patient Service Coordinator
Advanced orthopedics of New England
09.2022 - 09.2023
Some College (No Degree) - Nursing
Elms College
09.2022 - 02.2023
School Bus Driver
Smyth Bus co
08.2019 - 09.2022
Some College (No Degree) - Medical
Asnuntuck Community College
CDL CLASS B -
CDL