Summary
Overview
Work History
Education
Skills
Timeline
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Kaylea Dreadfulwater-Pritchett

Tahlequah,OK

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Cherokee Nation Food Distribution
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered prompt service to prioritize customer needs.

Photo Identification Clerk

Cherokee Nation Tribal Registration
08.2020 - 12.2023
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.

Patient Access Representative

Cherokee Nation Outpatient Health Center
12.2019 - 08.2020
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Education

Tulsa Community College
Tulsa, OK

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Timeline

Customer Service Representative

Cherokee Nation Food Distribution
12.2023 - Current

Photo Identification Clerk

Cherokee Nation Tribal Registration
08.2020 - 12.2023

Patient Access Representative

Cherokee Nation Outpatient Health Center
12.2019 - 08.2020

Tulsa Community College

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Kaylea Dreadfulwater-Pritchett