Kayleb Carlos
Montgomery,Texas
Summary
Dynamic Restaurant Manager with a proven track record at Whataburger, excelling in team management and customer engagement. Enhanced revenue through optimized operations and effective inventory control. Passionate about fostering a positive work environment, mentoring staff, and ensuring exceptional customer satisfaction. Skilled in POS systems and conflict resolution, driving team success and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Whataburger
Montgomery, TX
03.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Team Leader
Whataburger
Montgomery, TX
01.2022 - 05.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
CROT/ Trainer
Whatabuger
Montgomery, TX
03.2020 - 01.2022
- Ensured compliance with all health and safety regulations, conducting regular inspections and providing ongoing staff education on best practices.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Education
Montgomery High School
Montgomery, TX05.2024
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
Certification
Servsafe
Timeline
Restaurant Manager
Whataburger
03.2024 - Current
Team Leader
Whataburger
01.2022 - 05.2023
CROT/ Trainer
Whatabuger
03.2020 - 01.2022
Montgomery High School