Kaylee Amos
Columbus,OH
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Pharmacy Technician
OhioHealth Pickerington Methodist Hospital
Pickerington, OH
04.2024 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Assisted pharmacists in preparing and dispensing prescriptions in high-volume settings.
- Maintained inventory levels, ensuring timely restocking of medications and supplies.
- Managed inventory levels, ensuring availability of essential medications and supplies.
- Adhered to safety and regulatory standards during medication handling and storage.
- Trained new pharmacy technicians on operational procedures and best practices.
- Compounded medications accurately following established protocols and safety guidelines.
- Implemented process improvements that enhanced workflow efficiency in the pharmacy department.
- Conducted regular audits of medication records to ensure accuracy and prevent discrepancies.
Pharmacy Technician
Wagreens
Canal Winchester, OH
06.2021 - 03.2024
- Collaborated with healthcare professionals to optimize patient care and medication therapy management.
- Implemented workflow improvements that enhanced pharmacy efficiency and reduced errors.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Monitored medication storage conditions, ensuring compliance with safety regulations and protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Certified Medical Assistant
Professionals For Women Health
Westerville, OH
06.2019 - 10.2022
- Administered medications and injections per physician orders, ensuring patient safety and compliance.
- Assisted in patient intake, including medical history documentation and vital sign assessment.
- Educated patients on treatment plans and preventive care measures to promote health literacy.
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Trained new staff on clinic protocols, fostering a supportive learning environment for team members.
- Implemented electronic health record (EHR) updates, improving data accuracy and accessibility for clinical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Led quality improvement initiatives that enhanced patient satisfaction scores through process enhancements.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Education
High School Diploma -
Groveport Madison Senior High School
Groveport, OH05-2012
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Training and mentoring
- Positive and constructive feedback
- Work prioritization
- Handling escalations
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
OhioHealth Pickerington Methodist Hospital
04.2024 - Current
Pharmacy Technician
Wagreens
06.2021 - 03.2024
Certified Medical Assistant
Professionals For Women Health
06.2019 - 10.2022
High School Diploma -
Groveport Madison Senior High School