Kaylee Barrera
Summary
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Overview
8
8
years of professional experience
Work History
Teller
California Bank & Trust
05.2022 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Guest Service Cashier
Jamul Casino
01.2021 - 05.2022
- Processed customer transactions, including cash and credit payments.
- Verified identification of customers to confirm they met the legal gambling age.
- Provided friendly customer service to guests in a professional manner.
- Assisted customers with questions about gaming activities and services offered by casinos.
- Exchanged money, credit, tickets or casino chips for patrons.
- Ensured compliance with all applicable laws and regulations regarding financial transactions.
Customer Service Cashier
Home Depot
07.2020 - 04.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
Cashier
Del Mar Fairgrounds
05.2019 - 06.2019
- Greeted customers and provided assistance to ensure smooth parking transactions.
- Assisted customers with payment processing using cash, credit cards, or gift cards.
- Processed payments and issued receipts for vehicle parking fees.
Cashier
Homegoods
11.2017 - 09.2018
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions and offered product advice.
Education
Mathematics Education
San Diego Miramar College
06-2023
Diploma -
Mira Mesa HS
San Diego, CA06.2018
Skills
- Currency processing
- Approachable demeanor
- Reliable
- Fluent in Spanish
- Friendly demeanor
- Transaction processing skills
- Customer engagement
- Positive attitude
- Efficient at acquiring new skills
- Effective call handling skills
Languages
Spanish
Native or Bilingual
Timeline
Teller
California Bank & Trust
05.2022 - Current
Guest Service Cashier
Jamul Casino
01.2021 - 05.2022
Customer Service Cashier
Home Depot
07.2020 - 04.2021
Cashier
Del Mar Fairgrounds
05.2019 - 06.2019
Cashier
Homegoods
11.2017 - 09.2018
Mathematics Education
San Diego Miramar College
Diploma -
Mira Mesa HS
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