Ivone Hernandez
Personal Banker
Allentown,Pennsylvania
Summary
Detail-oriented professional in financial management with a focus on fraud detection and digital banking education. Bilingual in Spanish and English, driving customer engagement through effective communication and promoting banking solutions while ensuring compliance with regulatory standards.
Overview
2
2
Languages
34
34
years of professional experience
15
15
years of post-secondary education
Work History
Teller
Wells Fargo Bank
Allentown, PA
11.2022 - 06.2026
- Leveraged strong communication skills to build rapport and trust with clients.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Processed foreign currency exchange.
- Identified and flagged suspicious transactions.
- Maintained compliance with bank policies and regulatory requirements, safeguarding customer interests and institutional integrity.
- Analyzed individual client needs.
- Promoted banking products, helping customers identify tailored financial solutions.
- Educated customers on digital banking tools and services available.
- Facilitated customer interaction through various channels.
- Implemented strategies to reduce financial risks.
- Handled large volumes of currency quickly and accurately with minimal errors.
Associate
Amazon fulfillment ABE2
Breinigsville, PA
02.2022 - 06.2025
- Executed inbound & outbound duties including stowing, picking, customer returns, and quality control to maintain operational efficiency.
- Collaborated with team members to ensure timely order fulfillment.
- Collaborated with team members to meet order fulfillment targets and ensure customer satisfaction.
- Processed returns, exchanges, and damaged goods in a timely manner.
- Processed returns in accordance with company procedures.
- Inspected materials for defects or damages prior to stocking them on shelves.
- Contributed to safety team meetings to develop and implement enhanced safety protocols.
- Attended training sessions to enhance skills.
Finance Executive Officer
Church of Scientology International
Los Angeles, CA
03.1992 - 05.2021
- Solvency & Viability of the Organization
- Managed residential and commercial properties
- Executed promotion and marketing strategies to enhance brand visibility and attract new clients
- Developed software applications and systems to streamline operations and improve user experience
- Planning & Design
- Translation unit projects
- Human Resources & Personal
Education
No Degree - Computer Programming
Office of The President of The Republic of Colombia
Bogota 01.1987 - 12.1987
High School Diploma -
Republic Of Panama
Bogota, Colombia 02.1980 - 12.1986
Vocational Degree - Architectural Drafting & Accounting
Republic Of Panama
Bogota, Colombia 02.1980 - 12.1986
Skills
- Financial transactions
- Currency processing
- Report reconciliation
- Reconciliation reporting
- Digital banking support
- Risk assessment
- Customer service excellence
- Effective communication
- Problem solving
- Time management
- Bilingual in Spanish - English
Accomplishments
- Planing & Design of Church Buildings worldwide.
- Translation Unit success of L. Ron hubbard materials.
- Computers programing and updates of software & hardware.
- Ensured compliance with all relevant banking and financial regulations, leading to a [Number]% increase in audit compliance ratings.
- Worked with marketing teams to host community events that boosted foot traffic by [Percentage]%, achieving [Number] new sign-ups.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Teller
Wells Fargo Bank
11.2022 - 06.2026
Associate
Amazon fulfillment ABE2
02.2022 - 06.2025
Finance Executive Officer
Church of Scientology International
03.1992 - 05.2021
No Degree - Computer Programming
Office of The President of The Republic of Colombia
01.1987 - 12.1987
High School Diploma -
Republic Of Panama
02.1980 - 12.1986
Vocational Degree - Architectural Drafting & Accounting
Republic Of Panama
02.1980 - 12.1986