Raelee Acord
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
8
8
years of professional experience
Work History
Teller
Vinton County National Bank
McArthur, Ohio
10.2023 - Current
- Processed customer transactions accurately and efficiently at Vinton County National Bank.
- Managed cash drawers and balanced funds daily, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted customers with account inquiries and provided product information.
- Maintained compliance with banking regulations and internal policies consistently.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Promoted bank products and services, increasing customer engagement and contributing to sales growth.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Followed up on requests from customers in a timely manner.
- Identified and reported fraudulent activity or suspicious behavior to management, safeguarding customer assets and bank integrity.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Cross-sold additional bank products when applicable to meet customer needs.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Maintained accurate records of all transactions for compliance purposes.
Manager
First Cash Pawn
Wellston, Ohio
11.2018 - 10.2023
- Managed daily operations to ensure efficient store performance.
- Supervised staff to achieve high customer service ratings.
- Organized inventory and processed merchandise for optimal display.
- Trained new employees on company policies and procedures.
- Implemented loss prevention strategies that minimized theft incidents.
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Vinton County High School
McArthur, OhioSkills
- Cash handling
- Currency processing
- Banking software
- Compliance adherence
- Customer service
References
References available upon request.
Timeline
Teller
Vinton County National Bank
10.2023 - Current
Manager
First Cash Pawn
11.2018 - 10.2023
Vinton County High School