Kaylee Buice
Alabaster
Summary
Customer Service Representative with experience in managing customer inquiries and providing accurate information regarding products and services. Demonstrated ability to handle returns and exchanges while maintaining high levels of customer satisfaction. Skilled in performing daily operational procedures and ensuring compliance with company policies, contributing to a seamless customer experience. Proficient in inventory monitoring and logistics management, ensuring timely deliveries and effective communication with customers.
Overview
11
11
years of professional experience
Work History
Front End Associate
Wal-Mart Supercenter
Pelham
10.2023 - Current
- Answered incoming calls promptly, providing accurate information about products and services.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Greeted customers and provided assistance with product selection.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Performed daily opening and closing procedures according to standard operating procedures.
Delivery Driver
Domino's Pizza
Alabaster
12.2022 - 10.2023
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Ensured accurate completion of all paperwork associated with deliveries.
- Received daily delivery instructions and route assignments from dispatch.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
Production Team Member
Mercedes Benz U.S. International
Vance
08.2022 - 12.2022
- Assisted in troubleshooting equipment malfunctions and performed necessary repairs.
- Utilized hand tools such as wrenches, screwdrivers, hammers, when performing maintenance tasks.
- Set up, operated and adjusted various pieces of equipment according to established procedures.
Server
Waffle House
Northport
03.2022 - 08.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
Assistant Manager
Domino's Pizza
Tuscaloosa
01.2020 - 03.2022
- Maintained accurate records of sales transactions using point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
Dispatcher
Tuscaloosa County E-911
Tuscaloosa
07.2020 - 11.2020
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Maintained logs of all incoming calls and assigned tasks.
Delivery Driver
Domino's Pizza
Tuscaloosa
05.2018 - 01.2020
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Ensured accurate completion of all paperwork associated with deliveries.
Cashier
Publix
Tuscaloosa
08.2014 - 05.2018
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Hillcrest High School
Tuscaloosa, AL05-2015
Some College (No Degree) - General Studies
University of Alabama
ALSkills
- Team contribution
- Inventory monitoring
- Time management
- Retail transactions
- Merchandising and display assembly
- Product advice
- Customer service
- POS operations
- Merchandise recommendations
- Goal driven
- Upselling techniques
- Interpersonal communication
- Adaptability
- Detail-oriented
- Exceeding customer expectations
- Reliable and responsible
- Problem-solving abilities
- Engaging with diverse customers
- Multitasking capacity
Affiliations
- Dog sitting
- Babysitting
Languages
Spanish
Elementary
Timeline
Front End Associate
Wal-Mart Supercenter
10.2023 - Current
Delivery Driver
Domino's Pizza
12.2022 - 10.2023
Production Team Member
Mercedes Benz U.S. International
08.2022 - 12.2022
Server
Waffle House
03.2022 - 08.2022
Dispatcher
Tuscaloosa County E-911
07.2020 - 11.2020
Assistant Manager
Domino's Pizza
01.2020 - 03.2022
Delivery Driver
Domino's Pizza
05.2018 - 01.2020
Cashier
Publix
08.2014 - 05.2018
High School Diploma -
Hillcrest High School
Some College (No Degree) - General Studies
University of Alabama