Kaylee Coffer
Salem
Summary
Dedicated professional with a passion for serving others and contributing to meaningful work. Guided by a Christian faith, bringing integrity, compassion, and diligence to every responsibility.
Overview
8
8
years of professional experience
Work History
Delivery Associate
Food Lion
Roanoke
08.2023 - Current
- Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
- Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
- Ensured food quality by inspecting ingredients for freshness and adhering to portion control guidelines
- Collaborated with team members to ensure smooth operation during busy periods while maintaining high-quality service
- Assisted in training new employees on deli operations including food preparation techniques and safety protocols
- Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction
- Operated deli slicers, ovens, mixers, and other equipment to prepare food items
- Ensured that all bakery products were properly labeled with accurate ingredient information and expiration dates
- Supported the overall store operations by assisting in other departments when needed
Nursey
Calvary Memorial
Roanoke
07.2023 - Current
- Maintained a clean and organized nursery environment, including sanitizing toys and equipment regularly
- Established positive relationships with parents/guardians through effective communication and regular updates on their child's progress
- Created daily schedules that included structured playtime, learning activities, meals/snacks, nap time, and outdoor play
- Managed behavior issues by implementing positive discipline techniques to encourage appropriate behavior
- Administered first aid when necessary and promptly reported any accidents or incidents to parents/guardians
- Assisted in potty training efforts by following established routines and providing encouragement to children
- Maintained accurate records of attendance, meal consumption, diaper changes/toilet visits, medication administration (if applicable), etc
- Fostered a nurturing environment where children felt safe expressing themselves creatively through art projects
Cheerleading Coach
Roanoke County Schools
Roanoke
03.2023 - Current
- Developed comprehensive practice plans to improve cheerleading skills, including stunts, jumps, tumbling, and dance routines
- Implemented strength and conditioning programs to enhance the physical fitness of cheerleaders
- Organized fundraising activities to support team expenses such as uniforms, equipment, and travel costs
- Provided individualized feedback and coaching to help cheerleaders improve their technique and performance quality
- Created a positive team culture by fostering teamwork, sportsmanship, discipline, and respect among cheerleaders
- Monitored academic progress of student-athletes to ensure they maintained eligibility requirements
- Mentored assistant coaches providing guidance on effective coaching strategies
- Coordinated community service projects involving the cheerleading squad to promote civic engagement
- Developed personalized training plans for injured athletes, facilitating their safe return to the team
- Collaborated with school administration to ensure compliance with safety regulations during practices and performances
- Managed uniform orders, ensuring timely delivery for all team members before competitions or performances
- Established positive relationships with parents/guardians by maintaining open lines of communication regarding their child's progress within the program
- Coordinated with athletic trainers to ensure proper injury prevention techniques were implemented during practices and performances
- Developed a comprehensive safety protocol for stunts and pyramids to minimize the risk of injuries
Team Leader
Capriotti's
Roanoke
12.2021 - 04.2023
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed key performance indicators to identify effective strategies.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customers satisfaction and buisness.
Barista
Little Green Hive
Roanoke
12.2020 - 10.2022
- Set and achieved goals for professional development and advancement.
- Completed over successful daily cash audits to correctly balance drawers at the end of each shift.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated coworkers and customers by sharing knowledge and expertise of coffees, teas, and merchandise.
- Designed and adjusted work schedules to meet business demands.
- Constantly expanded personal knowledge within field.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Cashier/Sales Associate
Hamrick's Department Stores
Roanoke
05.2018 - 07.2020
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Prepared merchandise for sales floor by pricing/tagging.
- Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Reviewed weekly sale ads and monitored price changes.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained cash drawer of $250 or more per shift. While greeting over 150 customers per shift.
- Reconciled cash drawer at start and end of each shift.
- Provided warranty information to customers purchasing covered items and services.
Education
High School Diploma -
Hidden Valley High School
Roanoke, VA05-2020
Burton Arts And Technology/Virginia Western
Salem, VA05-2019
Skills
- Goal Setting
- Attention to Detail
- Friendly and Outgoing
- Hospitality Service expertise
- Adaptive and Creative
- Leadership
- Decision Making
- Critical Thinking
- Extremely Motivated
- Multitasking Abilities
- Analytical and Critical Thinking
- Customer assistance
- Poised under pressure
Timeline
Delivery Associate
Food Lion
08.2023 - Current
Nursey
Calvary Memorial
07.2023 - Current
Cheerleading Coach
Roanoke County Schools
03.2023 - Current
Team Leader
Capriotti's
12.2021 - 04.2023
Barista
Little Green Hive
12.2020 - 10.2022
Cashier/Sales Associate
Hamrick's Department Stores
05.2018 - 07.2020
High School Diploma -
Hidden Valley High School
Burton Arts And Technology/Virginia Western