AUTUMN RHEA
Westminster,CO
Summary
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently completes deadline-oriented tasks.
Overview
17
17
years of professional experience
Work History
Delivery Associate
Amazon
09.2023 - Current
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Sorted and delivered materials to different work areas and staff.
- Conducted research to address shipping errors and packaging mistakes.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Casino Attendant
Ameristar Blackhawk Casino & Resort
09.2012 - 12.2022
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
Department Manager
Wal-Mart Supercenter
07.2009 - 01.2012
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Associate of Science - International Business
University of Phoenix
Denver, CO04-2012
Associate of Applied Science - Medical Aesthetics & Massage
Heritage College
Denver, CO 04-2009
Skills
- Staff development
- Cross-functional team management
- Performance management
- Customer service
- Strategic planning
- Trend analysis
- Business administration
- Work prioritization
- Documentation and reporting
- Innovation management
- Workforce management
- Goal setting
- Vendor management
- Recruiting and interviewing
- Coaching and mentoring
- Data analysis
- Staff training and development
- Performance evaluations
- Clear communication
- Time management
- Decision-making
- Conflict resolution
- Staff management
- Project planning
- Policy implementation
Timeline
Delivery Associate
Amazon
09.2023 - Current
Casino Attendant
Ameristar Blackhawk Casino & Resort
09.2012 - 12.2022
Department Manager
Wal-Mart Supercenter
07.2009 - 01.2012
Associate of Science - International Business
University of Phoenix
Associate of Applied Science - Medical Aesthetics & Massage
Heritage College