Kaylee Diaz
South Houston,TX
Summary
Proven Detention Officer with a track record of enhancing facility safety and inmate well-being at Harris County Sheriff Department. Skilled in emergency response and de-escalation techniques, demonstrating exceptional patience and tolerance. Achieved significant improvements in contraband detection and security protocols, ensuring a safer environment for all.
Overview
5
5
years of professional experience
Work History
Detention Officer
Harris County Sheriff Department
08.2023 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
Curbside Shopper/ Cashier
HEB Grocery Store
11.2019 - 05.2023
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Education
Criminal Justice
San Jacinto College
PasadenaPasadena High School
Pasadena, TX05.2022
Skills
- Patience and Tolerance
- Emergency Response
- Physical restraint
- Behavioral observation
- Body and cell searches
- De-Escalation Techniques
- Inmate rights knowledge
Languages
Spanish
Native or Bilingual
Timeline
Detention Officer
Harris County Sheriff Department
08.2023 - Current
Curbside Shopper/ Cashier
HEB Grocery Store
11.2019 - 05.2023
Criminal Justice
San Jacinto College
Pasadena High School
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