Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylee Diaz

New Haven,CT

Summary

Experienced with medical billing systems and healthcare regulations to ensure accurate and timely billing. Utilizes leadership skills to manage teams effectively and improve workflow processes. Knowledge of revenue cycle management and problem-solving to enhance operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medical Billing Manager

New Haven Family Footcare and Surgery
New Haven, CT
07.2025 - Current
  • Oversaw billing processes, ensuring accuracy and compliance with insurance regulations.
  • Managed claims submissions, reducing processing time through efficient workflow adjustments.
  • Collaborated with clinical staff to resolve billing discrepancies and improve patient satisfaction.
  • Trained new team members on billing software and best practices for accurate coding.
  • Reviewed patient accounts regularly to ensure timely payments and minimize outstanding balances.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Worked with customers to develop payment plans and bring accounts current.

Front Desk Receptionist

New Haven Family Foot Care and Surgery
New Haven, CT
01.2025 - Current
  • Managed patient check-in and appointment scheduling using electronic health record systems.
  • Assisted in maintaining accurate patient records and handling sensitive information securely.
  • Coordinated communication between patients and medical staff to ensure seamless service delivery.
  • Provided exceptional customer service, resolving inquiries and addressing concerns promptly.

Business Office Associate

CarMax
East Haven, CT
02.2023 - 11.2023
  • Collaborated with team members to enhance customer service experiences and resolve inquiries.
  • Maintained accurate documentation of sales and financial records for auditing purposes.
  • Supported daily office operations by organizing files and maintaining a clean work environment.
  • Resolved customer complaints promptly, ensuring satisfaction and retention.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

High School Diploma -

James Hillhouse Highschool
New Haven

Medical Assistant - Medical

Health Flex
Norwich
05-2026

Skills

  • Claims processing proficiency
  • HIPAA compliance
  • Effective communication
  • Patient confidentiality practices
  • Electronic health records experience
  • Accounts receivable management
  • Payment posting
  • ICD-10
  • Medicare and medicaid regulations
  • Insurance verification
  • Collections
  • Problem-solving abilities
  • Multitasking Abilities

Certification

CT Notary

Timeline

Medical Billing Manager

New Haven Family Footcare and Surgery
07.2025 - Current

Front Desk Receptionist

New Haven Family Foot Care and Surgery
01.2025 - Current

Business Office Associate

CarMax
02.2023 - 11.2023

High School Diploma -

James Hillhouse Highschool

Medical Assistant - Medical

Health Flex