Kaylee Dow
Whitewater,WI
Summary
Proven Server at Frostee Freeze, adept in cash handling and exceptional customer service, demonstrated through effective transaction management and guest engagement. Excelled in a collaborative environment, significantly enhancing customer satisfaction and operational efficiency. Skilled in menu knowledge and safety protocols, contributing to a high-quality dining experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Frostee Freeze
2023.03 - Current
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Real MacCoys
2021.09 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
CNA Certification
Mercy Health System
Janesville, WI08.2024
High School Diploma -
Whitewater High School
Whitewater, WI05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
- SIDS prevention Training
- Child abuse and neglect Training
- Shaken Baby Syndrome Training
- CNA - Certified Nurse Assistant
Timeline
Server
Frostee Freeze
2023.03 - Current
Server
Real MacCoys
2021.09 - Current
CNA Certification
Mercy Health System
High School Diploma -
Whitewater High School
- SIDS prevention Training
- Child abuse and neglect Training
- Shaken Baby Syndrome Training
- CNA - Certified Nurse Assistant
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