Kaylee Fykes
Lehigh Acres,FL
Summary
Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Wicked Wings
Fort Myers , FL
12.2023 - 10.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Assisted with kitchen preparation during peak times as needed.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Medical Receptionist
Bonita Estero Family Practice
Estero , FL
01.2021 - 12.2023
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Answered phones promptly and directed calls appropriately.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Patient Communcation Specialist
Florida Neurology Group
Fort Myers , FL
08.2020 - 01.2021
- Assisted patients with canceling and rescheduling appointments.
- Maintained a thorough understanding of medical terminology, as well as coding and billing requirements for various types of insurance plans.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Processed referrals for specialist care when requested by physicians or patients.
- Entered insurance, demographics and health history into patient database.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Business Owner
Fykes Commercial Cleaning LLC
Fort Myers , FL
06.2015 - 10.2020
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Monitored cash flow to ensure proper budgeting of resources.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Education
High School Diploma -
Estero High
Estero, FL05-2007
Skills
- Telephone etiquette
- Patient relations
- Appointment management
- Electronic medical records
- Record processing
- Insurance verification
- Medical charting
- EMR / EHR
- Appointment setting
- Front desk operations
- Payment collection
- Patient callbacks
- HIPAA guidelines
- Patient registration
- Kitchen oversight
- Restaurant operations management
- Supervisory skills
- Schedule coordination
- Point of sale (POS) system operation
Timeline
Restaurant Manager
Wicked Wings
12.2023 - 10.2024
Medical Receptionist
Bonita Estero Family Practice
01.2021 - 12.2023
Patient Communcation Specialist
Florida Neurology Group
08.2020 - 01.2021
Business Owner
Fykes Commercial Cleaning LLC
06.2015 - 10.2020
High School Diploma -
Estero High
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