Kaylee Gonzales
Summary
Experienced professional with a strong background in housekeeping operations and customer service. Known for exceptional problem-solving and conflict resolution skills, driving improvements in service quality and team dynamics.
Overview
1
1
Language
2
2
years of professional experience
Work History
Housekeeping Supervisor
Tovar Vacation Rentals
Rockport, TX
01.2024 - 07.2026
- Supervised daily housekeeping operations for vacation rental properties.
- Trained and mentored housekeeping staff on best practices and procedures.
- Conducted inspections to ensure cleanliness and quality standards were met.
Customer Service Representative
Alorica
Corpus Christi, Texas
01.2025 - 11.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with inquiries and resolved issues promptly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Communicated product information clearly to enhance customer understanding.
- Documented customer interactions accurately in the system.
Education
Sinton High School
Sinton, TXSkills
- Quality inspection
- Training staff
- Scheduling optimization
- Inventory management
- Problem solving
- Attention to detail
- Clear communication
- Conflict resolution
Languages
English
Professional
Timeline
Customer Service Representative
Alorica
01.2025 - 11.2025
Housekeeping Supervisor
Tovar Vacation Rentals
01.2024 - 07.2026
Sinton High School