KAYLEE HAYS
Outgoing and customer-focused professional with experience in food service, retail sales, and high-volume customer environments. Experienced in cash handling, POS systems, customer service, sales, and team leadership. Comfortable multitasking in fast-paced environments while maintaining friendly and attentive service. Seeking a Cocktail Server position where strong communication, hospitality, and customer service skills can contribute to an excellent guest experience.
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Work History
Rewards Representative
9 Months- Delivered exceptional customer service, enhancing guest experiences and satisfaction levels.
- Managed inquiries and resolved issues promptly, fostering positive relationships with patrons.
- Assisted with event coordination, ensuring seamless execution of casino promotions and activities.
- Collaborated with team members to improve operational workflows and service delivery standards.
Retail Associate
2 Years 6 Months- Delivered friendly and attentive service, assisting customers with purchases, questions, and tailored product recommendations.
- Resolve customer concerns promptly while maintaining a positive customer experience.
- Work efficiently in a high-volume retail environment while assisting multiple customers.
- Operated efficiently in high-volume retail environment, managing assistance for multiple customers simultaneously.
- Assisted with inventory management and daily store operations to ensure smooth functioning.
Shift Leader
1 Year 8 Months- Supervised and supported team of 2–5 employees, ensuring smooth operations during shifts.
- Processed customer orders and payments, ensuring accuracy and efficiency to enhance customer satisfaction.
- Executed opening and closing responsibilities, including cash deposits, to maintain operational integrity.
- Completed opening and closing responsibilities, including cash deposits.
- Maintained clean and sanitary food preparation, equipment, and service areas.
Education
Bachelor of Arts - Information Systems & Technology Concentration
Associate of Science for Transfer - Business Administration
Skills
Certification
- CA Food Handlers Card