Kaylee Hinkley
Intermed,P.A
Buxton,Maine
6
years of professional experience
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Work History
Patient Services Representative
1 Year 3 Months- Managed patient scheduling, ensuring timely appointments and reducing wait times.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Assisted in insurance verification processes, improving accuracy of patient information.
- Trained new staff on operational procedures and best practices for patient interaction.
- Developed process improvements that streamlined administrative workflows and increased efficiency.
- Coordinated follow-up care instructions, ensuring patients received comprehensive post-visit support.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Lead Toddler teacher
2 Years 8 Months- Maintained and organized a classroom
- Phone etiquette and thorough customer assistance.
- Managing daily schedule
- Overseeing children from ages 12 months- 2 years
- Managing a clean and organized classroom
- Developed and implemented age-appropriate lesson plans to foster cognitive and social skills.
- Coordinated daily activities, ensuring a stimulating environment that promotes creativity and exploration.
- Facilitated training workshops for staff, enhancing teaching methodologies and classroom engagement strategies.
- Heather Perry (207) 885-0848
Production specialists/sales associate
2 Years- Sorting, inspecting, and stocking donated items.
- Pricing items and putting them on the sales floor.
- Prioritize safety and follow Agency safety policies.
- Collaborate with supervisors to meet individual production goals.
- Kristen: (207) 839-8503
Education
High School Diploma
Bachelor of Science - Elementary Education
Skills
Customer service
Payment collection
Document filing
Office administration
Directing callers
Verbal and written communication
Phone etiquette
Call screening
Relationship building
Team leadership
Friendly and outgoing
Timeline
Patient Services Representative
Intermed,P.A
05.2025 - CurrentRead More
Lead Toddler teacher
Toddle Inn Childcare
06.2022 - 02.2025Read More
Production specialists/sales associate
Goodwill New England
06.2020 - 06.2022Read More
Bonny Eagle High School
High School Diploma
Read More
Vermont State University
Bachelor of Science from Elementary Education
Read More